Field Service Engineer

Waters; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A global technology organization is seeking a Field Customer Support Specialist in London. This role involves installing and maintaining scientific systems, analyzing lab data, and providing exceptional customer support. Candidates should possess a background in science or engineering, with strong problem-solving and relationship-building skills. Competitive salary, flexible working hours, and comprehensive training are offered, along with opportunities for growth within the company.

Benefits

Flexible working hours and tasks

Opportunities for growth and development

Competitive salary and incentives

Company car

Wellbeing programs and employee assistance

Private healthcare

Strong pension contributions

Employee insurance (life, accident, disability)

Paid leave (5 weeks plus statutory days)

Education/Tuition reimbursement

Social events and a great working environment

Qualifications

• Interest in science and service.
• Experience in laboratory work or related fields is preferred.
• Ability to build trusted relationships with customers.

Responsibilities

• Install, calibrate and repair Waters systems.
• Analyze system data and provide recommendations.
• Communicate work performed and manage customer expectations.

Skills

Problem Solving

Relationship Building

Analytical Skills

Education

Background in laboratory work, analytical chemistry, engineering or related fields

Job description

Overview

• Are you looking for an impactful role in a fast-growing company that helps advance science and human well-being?
• Would you like the freedom of being field-based, where no day is the same, and you have the opportunity to become a trusted advisor to our customers?
• Are you seeking opportunities to grow, develop, learn, and progress in your career?
• Do you want to work for a global, innovative technology organization that is highly focused on Diversity, Equity, and Inclusion?

If your answers are yes, then we would love to hear from you!

At Waters, we design and manufacture innovative products, solutions, and services to help our customers solve scientific challenges. Our passionate team makes a real difference, making Waters a great place to work.

As a Field Customer Support Specialist based in the South East/London region, you will support customers across various lab-based scientific sectors, making your role diverse and interesting—no two days are the same!

With Waters being a global organization, there are endless opportunities to learn, grow, and develop. Many of our team members have advanced their careers within Waters or moved into different areas such as applications support, sales, global support, and leadership.

Responsibilities:

• Install, qualify, validate, calibrate, maintain, and repair Waters systems.
• Analyze and review system and scientific data to identify problems and recommend corrective actions.
• Coordinate problem resolution with matrix teams to expedite repairs and ensure customer satisfaction.
• Manage customer expectations by communicating work performed and follow-up plans.
• Build strong relationships with customers to provide advice and support on Waters products and services, identifying opportunities to enhance their laboratory operations.

We provide comprehensive training, support from a fantastic team, and ongoing development opportunities.

Qualifications:

• Interest in science, problem-solving, service, and people!
• Background in laboratory work, analytical chemistry, engineering, or related fields.
• Flexibility and enjoyment of variety, with the ability to build trusted relationships with customers.

Waters values diversity and encourages applications from all backgrounds. You don’t need to meet all requirements—if you can add value, we want to hear from you.

Rewards:

• Flexible working hours and tasks
• Opportunities for growth and development
• Competitive salary and incentives
• Company car
• Wellbeing programs and employee assistance
• Private healthcare
• Strong pension contributions
• Employee insurance (life, accident, disability)
• Paid leave (5 weeks plus statutory days)
• Maternity & paternity leave
• Education/Tuition reimbursement
• Social events and a great working environment

Company Overview

Waters Corporation (NYSE: WAT) is a leading specialty measurement company with over 60 years of innovation in chromatography, mass spectrometry, and thermal analysis. With around 8,000 employees in 35 countries, Waters focuses on advancing healthcare, environmental management, food safety, and water quality. Our global team is driven by purpose, innovation, and a commitment to diversity and inclusion. We are an equal opportunity employer and an affirmative action employer, dedicated to fostering an inclusive workplace.