Field Service Engineer

Overview

A successful Field Service Engineer will drive for excellence in customer satisfaction, enjoy troubleshooting and setting up complex systems, and have a passion for learning new technology. Lutron offers a broad portfolio of services to support our customers from initial design through implementation, ongoing management, and continual improvement of their total light environment.

In this position, you would be a key part of our expanding Field Service team, as the Lutron expert at customer sites ensuring that our advanced lighting systems are commissioned properly and serviced post-installation. This role is an integral part of our customer-focused business model as customers are the foundation of our business.

Responsibilities

• Deliver exemplary service to Lutron customers across Europe, the UK and Africa.
• Become proficient in servicing, troubleshooting and repairing Lutron Systems while following field service procedures.
• Coordinate with on-site contractors, lighting designers and facility managers to ensure proper system installation and handover.
• Sell Lutron’s service products, such as service contracts, and system upgrades.
• Support Lutron's Technical Support team when needed.
• Participate in Customer Education sessions.
• Support on project management and coordination, including discussing submittals ensuring the data is correct and all areas/lighting has been captured.
• The role will include regular travel to our customers in Europe, the UK and Africa. International travel will make up 45% of the time.
• Stay aligned to Lutron’s culture and values
  • Be Passionate
  • Be flexible and adaptable to changing markets
  • Be innovative thinker
  • Be Customer focused
  • Be ethical

Qualifications

1. Degree in Electrical Engineering, Electronics or Computer Science desirable.
2. Extensive experience in electrical and construction site is required.
3. Previous experience of lighting/AV commissioning essential.
4. Knowledge in lighting controls, building management systems or computer networking is required.
5. Strong problem solving/fault finding skills.
6. Proven ability to work independently with minimal supervision.
7. Excellent communication and organizational skills.
8. Valid Driver’s license.
9. Fluency in English (other languages would be an advantage).

Lutron Electronics’ position as the worldwide leader in innovative lighting control and shading solutions has enabled consistent, annual growth. Our company has cultivated a reputation of unsurpassed quality, a broad range of technologies and product offerings, and a strong commitment to servicing our worldwide customers. This has allowed the company to invest in developing new technologies and services, expand our technical capabilities and global presence, and to find and retain the best talent. Build your career with Lutron where you will enjoy competitive compensation and comprehensive benefits while exploring many options for continued growth and education. Make a difference every day in our dynamic, people-centric, technology-driven organization.

Lutron Electronics is an Equal Opportunity – Affirmative Action – Employer. We welcome qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability or genetics.