Field Service Engineer

BAXI; Leicester; On-site; GBP 44,000; Full time

Job summary

A leading company in the heating industry is seeking a Field Service Engineer. You will work from home while visiting customers in Birmingham and Leicester, performing diagnostic and repair services on gas boilers. With excellent customer service skills and a commitment to safety training, you will thrive in this role with a competitive salary and a fully stocked van.

Benefits

Bonus Scheme

Fully stocked VW Transporter van

Pension Scheme

Up to five working weeks holidays

Option to buy extra holidays

Employee discounts

Qualifications

• Hold domestic Gas ACS Certification or equivalent.
• Full Driving License.
• Background in servicing, repair and maintenance of gas boilers.

Responsibilities

• Visit customer properties to carry out diagnostics and emergency repairs.
• Provide excellent customer service through effective communication.
• Manage daily appointments and van stock efficiently.

Skills

Customer Service

Diagnostics

Communication

Education

Domestic Gas ACS Certification

Job description

FIELD SERVICE ENGINEER

Location: Birmingham & Leicester

Postcodes: B (any) and LE (LE1-9, 18 & 19)

What will you be doing?

• Working from home, you will receive daily appointments via a tablet device. Alongside this, your van will be stocked overnight by our couriers.
• You will visit customers with prearranged appointments via our scheduling team, where you will carry out a variety of work including servicing, repairs, diagnostics and commissioning to warranty and contract customers.
• You will be capable of delivering excellent customer service and top-quality solutions.
• Whilst full product training will be given, you will be confident in your diagnostics skills.
  
  

On a Daily Basis Youll Be Responsible For

• Visitingcustomers properties to carry out a variety of work mainly diagnostics and breakdowns but also emergency repairs to annual servicing.
• Providing excellent customer service through effective communication
• Manage your workload of daily appointments via a tablet device
• Manage your van stock by ensuring all old faulty parts and good stock for credit are returned as well as receive new stock which are delivered over night are placed in their locations in the rear load space of your van.
  
  

About You

We want to make sure youre set up for success in our mission. To be successful in your application youll need to;

• Hold domestic Gas ACS Certification or equivalent
• Full Driving License
• A background in servicing, repair and maintenance of gas boilers
  
  

What We Offer

Salary: £43,673.99 plus London weighting if applicable

• Bonus Scheme
• Fully stocked VW Transporter van
• Pension Scheme
• Up to five working weeks holidays
• Option to buy extra holidays
• Employee discounts
• PLEASE NOTE Due to the nature of our work this role may require background checks, offers of employment will be dependent on obtaining the relevant level of checks.
  
  

At BDR Thermea Group, we believe that diversity, equity, and inclusion (DE&I) are critical to our success. We are committed to creating a workplace where every potential future employee feels valued, respected, and empowered to bring their whole selves to work. Please check out our DE&I policy on our website to find out more.

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