Field Service Engineer

SER Limited; Lancashire; On-site; GBP 35,000; Full time

Job summary

A leading company in the materials handling sector is seeking a Field Service Engineer for the North West region. This role involves carrying out service inspections, responding to customer breakdowns, and ensuring high standards of service. In return, an attractive salary and flexible work environment are offered, along with ongoing training and development opportunities.

Benefits

1.5x Overtime

Travel Time

Fuel Card

Work Van (personal use allowed)

Pension

Healthcare

Full Training and Development

24 Days Holiday (plus bank holidays)

Qualifications

• Proven technical expertise in materials handling or related industry.
• Skilled in fault-finding, servicing, and repairs of mechanical and/or electrical systems.
• Professional, customer-focused attitude with a strong work ethic.

Responsibilities

• Carrying out routine service inspections and responding to breakdowns.
• Maintaining accurate documentation and ensuring adequate van stock levels.
• Managing a dedicated customer base while delivering high-quality customer service.

Skills

Technical expertise in materials handling

Experience with mechanical systems

Experience with electrical systems

Fault-finding skills

Customer-focused attitude

Proactive approach

IT-literate

Education

LOLER qualification

IPAF certification

Pyroban/Miretti training

Full UK driving licence

Job description

Field Service Engineer

North West Region

GBP35k circa DOE

40 Hour Work Week (8-4.30 flexitime available)

+ 1.5x Overtime, Travel Time, Fuel Card, Work Van (can be used for personal use), Pension, Healthcare, Full Training and Development, 24 Days (plus bank)

We are a well-established and innovative manufacturer within the materials handling sector, specialising in articulated forklift truck technology. With decades of industry experience, we have built a strong reputation for engineering excellence and delivering highly efficient, space-saving solutions to clients. Operating both nationally and internationally, we continue to grow, offering a dynamic and forward-thinking environment for skilled engineers to thrive. There has now become the opportunity for a field service engineer to join the team.

The Role:

The Field Service Engineer will be responsible for carrying out routine service inspections, responding to breakdowns, and managing a dedicated customer base while delivering a high standard of customer service. The role involves maintaining accurate documentation, ensuring adequate van stock levels, and liaising closely with the service team and customers to provide effective product support. Engineers are expected to manage their own workload, adhere to health and safety practices, report incidents and risks, and ensure appropriate PPE and manual handling techniques are used. A proactive approach to training, risk awareness, and maintaining a safe, organised work environment is essential.

About you:

• Proven technical expertise in materials handling or a related industry
• Strong experience with mechanical, electrical, and hydraulic systems
• Skilled in fault-finding, servicing, and repairs (mechanical and/or electrical)
• Additional qualifications such as LOLER, IPAF, or Pyroban/Miretti training (advantageous)
• Full UK driving licence (essential)
• Professional, customer-focused attitude with a strong work ethic
• Proactive and solutions-driven with a can-do approach
• Takes pride in delivering high-quality work to the highest standards
• Able to work both independently and as part of a team
• Confident representing the company brand in a knowledgeable and professional manner
• IT-literate and comfortable using technology to maintain records and place orders
• Innovative thinker with the ability to create practical solutions on the spot

In return, you ll receive a competitive salary, along with the opportunity to work in a supportive and understanding environment that values flexibility and work-life balance. We offer ongoing training and development, ensuring you re equipped with the tools and knowledge to succeed and grow within the role.

SER-IN