Field Service Engineer

Playtech; Kingston upon Hull; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading technology company in the gaming industry is seeking a Field Service Engineer to support their innovative bingo solutions. The role involves extensive travel across the UK and requires a strong technical ability and excellent communication skills to ensure customer satisfaction. Candidates must hold a full UK driving license and demonstrate capability in resolving technical issues on-site.

Qualifications

• A full UK driving license, essential for the role.
• Insurability on company fleet vehicles.

Responsibilities

• Liaise with the Head of Delivery and Customer Service Coordinator on upcoming work requirements.
• Analyse, diagnose, and resolve technical issues with ECM's bingo equipment.
• Handle installations and routine maintenance on various equipment.

Skills

Technical knowledge of the UK bingo industry

Excellent interpersonal communication skills

Ability to create technical documents and charts

Job description

Company Description

Founded in 1999, the company has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B and B2C businesses. Both divisions leverage Playtech’s proprietary technology to deliver innovative products and services to ensure a safe, engaging, and entertaining gaming experience.

Playtech is the gaming industry's leading technology company delivering business intelligence-driven gaming software, services, content, and platform technology across the industry. Read more about who we are and what we do here: www.playtechpeople.com

Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Recognizing differences and ensuring our processes are transparent is the core of Playtech's overall commitment to responsible business practices.

Ready to level up your career?

Playtech’s ECM Systems is looking for a Field Service Engineer with a clean, full UK driving license.

Press play and let us design future technology together!

Job Description

Your influential mission. You will...

• Liaise with the Head of Delivery and Customer Service Coordinator on upcoming work requirements.
• Analyse, diagnose, and resolve technical issues with ECM’s range of installed bingo equipment (including servers, IT and WiFi networking, tablet PCs, charging stations, calling systems, and the like).
• Carry out routine and preventative maintenance on the above equipment.
• Install ECM’s range of equipment, including network cabling, WiFi access points, server racks, tablet PCs, charging stations, and update software under ECM specialists' guidance.
• Provide exceptional customer service in face-to-face situations as ECM’s ambassador on site.
• Provide training and support to ECM’s customers.
• Undertake accurate and comprehensive documentation as required by ECM stakeholders.
• Work in accordance with all written or verbal instructions and all applicable Health and Safety practices.
• Travel extensively around the UK, Northern Ireland, and the Republic of Ireland, with occasional travel to Gibraltar, Europe, or the US. The role involves significant time away from home, including potential on-call work during weekends and evenings.
• Work at heights and move heavy and bulky equipment with assistance as necessary.
• Complete mandatory training such as PASMA, MEWP, Working at Heights, Asbestos Awareness, Manual Handling, Lithium Battery Safety, and other courses during probation.
• Possess excellent interpersonal communication skills, the ability to create technical documents and charts, and conduct site surveys as needed.

Qualifications

Components for success. You have...

• A full UK driving license, essential for the role.
• Insurability on company fleet vehicles.

Extra points for...

• Technical knowledge of the UK bingo industry.

Additional Information

ECM SYSTEMS

Located in East Yorkshire near Hull, ECM is a leading supplier of Bingo software solutions to the UK retail gaming industry. We create and maintain a broad range of solutions, including Wide Area real-time gaming networks, with over 40,000 Bingo game tablets in daily use across the UK and Ireland.

Playtech is an equal opportunities employer. Our mission is to create inclusive teams that celebrate differences and encourage everyone to be themselves at work.