Field Service Engineer

Proactive; Huntingdon; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in automation technology is seeking a Field Service Engineer to deliver hands-on support at customer sites across the UK and internationally. Responsibilities include maintenance, troubleshooting, and training, ensuring excellent customer service and safety standards. This role offers opportunities for international travel and career advancement in a dynamic environment.

Benefits

Opportunities for international travel

Career development support

Exposure to innovative technology

Qualifications

• Proven hands-on experience in mechanical and electrical environments.
• Basic to advanced PLC knowledge required.
• Strong communication and IT skills essential for customer interactions.

Responsibilities

• Perform routine service and maintenance on automation systems.
• Troubleshoot technical issues and document service work.
• Deliver training to teams and manage customer relationships.

Skills

Electrical qualifications (18th Edition)

Mechanical aptitude

PLC knowledge

Excellent communication

Customer service skills

IT proficiency

Health and safety awareness

Time management

Job description

Are you an experienced Field Service Engineer with strong electrical and mechanical skills? Do you enjoy working on cutting-edge automation systems and providing excellent customer service? If so, we'd love to hear from you.

About The Role

We are seeking a skilled and motivated Field Service Engineer to join our Service team. You will be responsible for performing routine maintenance, breakdown response, retrofits, and small project work at customer sites across the UK and internationally.

You'll be the face of our service team, providing technical support, site commissioning, and hands-on problem solving-always ensuring safety standards and customer satisfaction are maintained.

Shift Patter - Monday to Friday - 8am - 4:30pm

Key Responsibilities

• Perform routine service, preventive maintenance, and urgent repairs.
• Conduct retrofits and support commissioning and small-scale project execution.
• Troubleshoot and resolve technical issues on-site.
• Document service work according to company standards.
• Support hyper care activities and site management duties.
• Liaise professionally with customers and internal stakeholders.
• Participate in an on-call rotation for after-hours support (UK-based).
• Deliver training to internal teams and customer staff.
  
  

Key Skills And Experience

• Electrical qualifications (18th Edition).
• Mechanical aptitude and practical hands-on experience.
• PLC knowledge (basic to advanced).
• Excellent communication and customer service skills.
• IT proficiency (Word, Excel, Email).
• Strong time management and planning ability.
• Health and safety awareness and compliance.
• Willingness and flexibility to travel frequently and stay away from home.
  
  

Desirable Attributes

• A proactive problem solver with attention to detail.
• Able to adapt to dynamic environments and multiple stakeholder demands.
• Passionate about continuous improvement and delivering world-class service.
  
  

What We Offer

• Opportunities for international travel and career development.
• Exposure to innovative technology in the automation sector.
• Supportive team culture and professional development initiatives.
  
  

Ready to make an impact? Apply now to join a fast-paced, customer-focused engineering team.

Proactive Global is committed to equality in the workplace and is an equal opportunity employer.

Proactive Global is acting as an Employment Business in relation to this vacancy.