Field Service Engineer

Zenopa; Hounslow; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading specialist in healthcare decontamination is seeking Field Service Engineers in Hounslow, UK. The role involves installing and commissioning decontamination equipment and providing maintenance and support. Ideal candidates should have relevant technical certifications and experience in healthcare or regulated industries. A focus on problem-solving and customer satisfaction is crucial. The position offers a competitive bonus, choice of vehicle or car allowance, and opportunities for ongoing training and development.

Benefits

£2,000 annual bonus

Choice of a VW Tiguan or £7,200 car allowance

Access to ongoing training and skills development

Overtime opportunities

Qualifications

• Experience in healthcare decontamination or a regulated industry is preferred.
• Technical certifications relevant to medical devices or decontamination.
• Strong attention to detail in troubleshooting electromechanical equipment.

Responsibilities

• Install and commission decontamination equipment.
• Carry out maintenance to minimise downtime.
• Provide technical support for reliable equipment performance.
• Manage service requests to ensure customer satisfaction.
• Access structured training for career development.

Skills

Problem diagnosis and resolution

Customer communication

Proactive collaboration

Multitasking

Troubleshooting

Education

Relevant technical or industry certifications

Job description

Company information

This is an opportunity to join a respected and growing specialist in healthcare decontamination solutions. The organisation supports healthcare providers through a comprehensive portfolio that includes equipment, technical services, consumables, and compliance support. With service excellence, quality, and customer choice at its core, the team is committed to enabling safe, effective care by ensuring critical decontamination systems are fully supported. Employees are highly valued, and the company culture centres on teamwork, integrity, and continuous improvement.

Role Overview

We are recruiting up to four Field Service Engineers with experience in Endoscopy and/or Sterile Services Departments to support both new and existing service contracts, primarily across the South of England, including London, Greater London, South East, and South West being very regionalised.

Key Responsibilities

• Install and commission decontamination equipment, including sterilisers and washer disinfectors.
• Carry out planned and reactive maintenance in Endoscopy and SSD environments to minimise downtime.
• Provide technical support and troubleshooting to ensure reliable equipment performance at customer sites.
• Manage service requests efficiently to maintain high levels of customer satisfaction.
• Access a structured training programme, with opportunities available for both experienced candidates and those looking to start a career in decontamination field services.

Person Specification

• Ability to diagnose and resolve problems on complex electromechanical equipment.
• Preferably in healthcare decontamination, or another regulated industry.
• Relevant technical or industry certifications.
• Communication skills: Clear, professional, and customer focused.
• Collaborative, proactive, and adaptable in approach.
• Able to multitask and prioritise based on customer and business needs.
• Strong troubleshooting ability with attention to detail.
• Experience within the medical device industry is advantageous.

Package

• £2,000 per annum bonus.
• Choice of a VW Tiguan or £7,200 annual car allowance.
• Overtime available and encouraged for additional earnings.
• Access to ongoing training and skills development