Field Service Engineer

JR United Kingdom; Horsham; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading company in advanced electro-optical solutions seeks a skilled Field Service Engineer. You will provide essential field support to customers globally, ensuring product installation and maintenance while working under various conditions. This role requires mechanical and electronics expertise, offering opportunities for travel and significant responsibility.

Qualifications

• Experience with electrical and mechanical assembly tools within military sectors.
• Proficiency in PC architecture and software loading.
• Willingness to travel worldwide at short notice.

Responsibilities

• Perform offsite repairs and installations at customer locations.
• Provide after-sales support and generate post-visit reports.
• Test and evaluate new equipment with Sales and Engineering teams.

Skills

Complex systems maintenance

Electronics knowledge

Mechanical skills

Electro-mechanical skills

Problem diagnosis

Job description

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A pioneer in advanced electro-optical and electro-mechanical solutions, catering to the defence and security industries are seeking a skilled Field Service Engineer to provide field support to their customers worldwide.

Key Accountabilities – Field Service Engineer

• Offsite repairs to their products and systems
• Installation of new products at customer sites
• After sales support and servicing to customers
• Generating post site visit reports with clear analysis of situation to include any recommendations and/or future actions in a clear and well-structured format
• Strip-down / survey, repair, and test allocated customer repair returns
• Testing and evaluating potential new equipment, sensors/cameras etc. with Sales and Engineering teams
• Preparation of risk assessments and SSOW’s for installation/commissioning activities
• Identify and support continuous improvement initiatives within the Customer services functional area.

Skills and knowledge required – Field Service Engineer

• Experience of complex systems maintenance with electrical and mechanical assembly tools within the military for naval, army or air force
• Electronics knowledge.
• Competent mechanical and electro-mechanical skills and understanding.
• A strong understanding and proficiency with electrical, mechanical, PC architecture, and software skills including problem diagnosis, software loading and updates
• Comfortable working in exposed or adverse conditions at land and sea including working at heights and with large heavy equipment
• Must be willing to travel worldwide at sometimes short notice, working extended hours as necessary (company compensation policy applies)