Field Service Engineer

ZipRecruiter; Horsham; On-site; GBP 33,000 - 40,000; Full time

Job summary

A pioneer in advanced electro-optical and electro-mechanical solutions is seeking a skilled Field Service Engineer to support worldwide customers. The role involves offsite repairs, installations, and after-sales service, requiring experience in complex systems maintenance and flexibility to travel globally.

Qualifications

• Experience with military systems for naval, army, or air force environments.
• Proficiency in mechanical and electro-mechanical skills.
• Willingness to travel worldwide at short notice.

Responsibilities

• Perform offsite repairs and installations of products.
• Provide after-sales support and service to customers.
• Generate clear reports post site visits.

Skills

Maintenance of complex systems

Electrical and mechanical assembly

Electronics knowledge

Problem diagnosis

Software loading and updates

Comfortable working in adverse conditions

Job description

Job Description

Field Service Engineer

• Horsham, West Sussex
• £33,000 - £40,000 + excellent bens.

A pioneer in advanced electro-optical and electro-mechanical solutions, catering to the defence and security industries are seeking a skilled Field Service Engineer to provide field support to their customers worldwide.

Key Accountabilities – Field Service Engineer

• Offsite repairs to their products and systems
• Installation of new products at customer sites
• After sales support and servicing to customers
• Generating post site visit reports with clear analysis of situation to include any recommendations and/or future actions in a clear and well-structured format
• Strip-down / survey, repair, and test allocated customer repair returns
• Testing and evaluating potential new equipment, sensors/cameras etc. with Sales and Engineering teams
• Preparation of risk assessments and SSOW’s for installation/commissioning activities
• Identify and support continuous improvement initiatives within the Customer services functional area.

Skills and knowledge required – Field Service Engineer

• Experience of complex systems maintenance with electrical and mechanical assembly tools within the military for naval, army or air force
• Electronics knowledge.
• Competent mechanical and electro-mechanical skills and understanding.
• A strong understanding and proficiency with electrical, mechanical, PC architecture, and software skills including problem diagnosis, software loading and updates
• Comfortable working in exposed or adverse conditions at land and sea including working at heights and with large heavy equipment
• Must be willing to travel worldwide at sometimes short notice, working extended hours as necessary (company compensation policy applies)