Field Service Engineer

Haier Europe; Guildford; On-site; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Bonus incentives

Pension contribution

Staff discounts

Training provided

Job summary

Haier Europe is seeking a Field Service Engineer to visit customers in Guildford and surrounding areas to fix appliance issues and get them up and running again. You will manage your day, keep customers and colleagues updated, and monitor van stock levels.

A full, valid driving licence is required. Training is provided, with self-motivation and strong technical and customer service skills being essential. Bonus incentives apply and a competitive benefits package.

Qualifications

• Full, valid driving licence is required.
• Self-motivation and strong technical and customer service skills.
• City and Guilds in-house training and support are provided.
• Experience as a White Goods Engineer is desirable but not essential.

Responsibilities

• Visit customers in their homes across Guildford and surrounding areas to fix appliance issues.
• Manage your day, keep customers and colleagues updated on progress.
• Keep van stock levels monitored day by day.

Skills

Driving licence

Customer service

Technical skills

Time management

Job description

Field Service Engineer
£35,124 - £39,807 depending on experience

Three incredible brands. One brilliant team. Join us as a Field Service Engineer for the most competitive benefits package in the industry, autonomy over your work and the satisfaction of helping customers in need.

As a Field Service Engineer, you'll be visiting customers in their homes across
Guildford and the surrounding areas, and fixing any appliance issues to get them up and running again. Managing your time through the day, you'll keep customers and colleagues updated on your progress and keep on top of the stock levels in your van day by day.

A full, valid driving licence is required. For upselling our products you'll be rewarded with bonus incentives on the products you sell. You'll be organised, have strong communication skills, and be dedicated to finding the best outcome for the customer.

Ideally, we'd like experience as a White Goods Engineer. But what we really need is self-motivation and strong technical and customer service skills. Our City and Guilds-assured in-house training and support has been designed to get you ready to deliver brilliant service to our customers.

Industry-leading benefits

• £35,124 per annum starting salary if you're a Field Service Engineer who does not have White Goods/ Domestic Appliance experience. You'll have the opportunity to earn £39,807 once you're fully trained and meet the minimum requirements
• £39,807 per annum starting salary if you have a minimum of 6 months recent White Goods Engineering experience
• Bonus potential of up to £2,500 per annum
• Enhanced rate over time
• Up to 6% pension contribution
• Brilliant staff discounts on products and a range of retailers, entertainment, and days out

The ability to lift & manoeuvre heavy objects, work in restricted spaces, regularly engage hand dexterity and colour vision are considered central requirements. Offers of employment are subject to testing to ensure that candidates are able to comply with the basic health and safety requirements of the role; this includes being able to distinguish between live, neutral and earth wires.

With thestrengthof our brands behind you, a culture ofhigh-performancethat motivates you and thefreedomto drive your career your way, our shared ambition will inspire you and delight every customer. Our future. In your hands.

Our commitment to diversity and inclusion helps ensure the ideas, perspectives and experiences of all colleagues supports a culture of learning and attracts world-class talent. We welcome applications from all sections of the community and candidates will be equally assessed and selected based on objective criteria. We reserve the right to close this role prior to the advertised closing date should a suitable applicant be found.

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