Field Service Engineer

Neko Health AB; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

Neko Health AB is seeking a Field Service Engineer to support London clinics, ensuring the performance, availability and continuous improvement of clinical scanning technology across the UK. You will lead installation, maintenance, servicing and upgrades, working with Engineering, Clinical Operations and cross‑functional teams to keep clinics running smoothly.

Ideal candidates have hands‑on experience in field service engineering, strong troubleshooting skills, and excellent English

Qualifications

• 5+ years of hands-on field service experience.
• Experience installing, maintaining and servicing technical equipment.
• Strong troubleshooting and analytical skills.
• Excellent written and verbal English communication.
• Ability to work independently while collaborating across teams.

Responsibilities

• Install, maintain, service scanning instruments across London clinics with high uptime.
• Build relationships with Engineering and Clinical Operations to translate field insights into improvements.
• Establish documentation, reporting and compliance standards for UK activities.
• Identify opportunities to enhance service efficiency and instrument performance.
• Support scaling of field service operations as the UK footprint expands.

Skills

Field service engineering

Troubleshooting

Problem solving

Analytical thinking

English communication

Independent work

Education

Technical certification

Associate degree in engineering/biomedical/technical field

Job description

Mission

Neko is redefining what prevention means, from treating illness when it arrives, to sustaining health before it's ever at risk. Our mission: make data-driven, preventative care accessible to more people, before symptoms appear. In a single, non-invasive visit under an hour, proprietary technology and direct clinical care combine to deliver personalised, actionable insights. It's a team that thinks in 10x, not 10%. Every role here plays a part in building a world where prevention is the norm, and where your work genuinely helps people live longer, healthier lives.

Role Purpose

As a Field Service Engineer supporting our London clinics, you will play a critical role in ensuring the performance, availability, and continuous improvement of Neko Health’s clinical scanning technology across both existing and upcoming UK sites. You will lead installation, maintenance, servicing, upgrades, and retrofits of instruments to guarantee consistently high uptime for clinical teams. Partnering closely with Engineering, Clinical Operations, and cross‑functional teams across the UK and Europe, you will serve as the vital link between real‑world field performance and product development capturing insights that drive improvements in technology, processes, service quality, and member experience. This role blends hands‑on technical expertise with collaboration, problem‑solving, and operational ownership to ensure seamless clinic operations as we continue scaling in the UK.

What You’ll Deliver in the First 6–12 Months

• Successfully install, maintain, and service scanning instruments across London clinics, ensuring high reliability and minimal downtime.
• Build strong working relationships with Engineering and Clinical Operations, turning field insights into actionable product and process improvements.
• Establish consistent documentation, reporting, and compliance standards across all UK installation and service activities.
• Identify opportunities to enhance service efficiency, instrument performance, and preventative maintenance strategies.
• Support the scaling of field service operations as Neko expands its clinical footprint across London and future UK regions.

Minimum Qualifications

• Technical certification, Associate degree, or equivalent experience in an engineering, biomedical, or technical field.
• Minimum 5 years of hands‑on experience in field service engineering, technical support, instrumentation, or similar roles.
• Proven experience installing, maintaining, troubleshooting, and servicing technical equipment in operational environments.
• Strong troubleshooting and practical problem‑solving skills with a solutions‑oriented mindset.
• Excellent analytical skills and strong attention to detail.
• Strong written and verbal communication skills in English.
• Ability to work independently while collaborating effectively across teams and geographies.

Preferred Experience

• Bachelor’s degree in engineering, biomedical engineering, electronics, or a related discipline.
• Experience working with clinical, healthcare, diagnostic, or medical device technologies.
• Exposure to regulated environments or quality/compliance standards.
• Experience supporting distributed or multi‑site service environments.Familiarity with preventative maintenance programs and continuous improvement methodologies.