Field Service Engineer

Bowdon Associates Limited; Greater London; On-site; GBP 38,000 - 50,000; Full time

Job summary

An established industry player seeks a Senior Field Service Engineer to uphold brand values and deliver exceptional service. This role involves maintaining and repairing industrial cleaning equipment, ensuring a world-class service experience. You will work closely with the Regional Service Manager and assist in operations while promoting healthy customer relationships. With opportunities for personal development and training, this position offers a dynamic work environment where your skills can shine. If you're ready to take on a challenging yet rewarding role, this is the perfect opportunity for you.

Benefits

Fully Expensed Company Vehicle

All Tools Supplied

Pension Scheme

Discretionary Bonus Scheme

26 days annual holiday

Simplyhealth Cash Plan

Critical Illness Cover

Employee Assistance Programme

Staff discount on company products

Qualifications

• 3 GCSEs including English and Maths are required.
• Formal mechanical/electrical qualifications are essential.
• Experience in service/cleaning industry preferred.

Responsibilities

• Maintain and repair industrial cleaning equipment to high standards.
• Communicate effectively with the Regional Service Manager.
• Document work orders accurately and maintain van stocks.

Skills

Communication Skills

Organisational Skills

Mechanical Skills

Electrical Skills

Problem-Solving Skills

Teamwork

Customer Service Skills

Education

3 GCSEs at Grade 4 or equivalent

Formal mechanical/electrical qualifications

Tools

Oneview FS365

Industrial Cleaning Equipment

Forklift trucks

HGV

Plant Hire Equipment

Job description

Title: Senior Field Service Engineer

Location: London

Salary: £39,000 - OTE - £50k

Benefits:

1. Starting Salary £38,760 rising to £40,000 (after satisfactory probation period and training accreditation)
2. Performance Related annual salary increases.
3. Mon- Fri 40hrs per week (minus 1/2 hr lunch unpaid per day)
4. Overtime is available but not guaranteed. (OTE £50K)
5. Fully Expensed Company Vehicle (with optional private use if required)
6. All Tools Supplied
7. Pension Scheme
8. Discretionary Bonus Scheme
9. 26 days annual holiday + bank holidays (increases with service)
10. Simplyhealth Cash Plan (including retail discount scheme)
11. Critical Illness Cover
12. Employee Assistance Programme (EAP)
13. Staff discount on company products

The Client:

Our client is a leading hire company providing full UK coverage for industrial equipment. With plans to expand the business further, this has presented an exciting opportunity for an experienced Senior Field Service Engineer covering the South West to join their team.

The role of Senior Field Service Engineer:

1. Be a custodian of the brand at all times and demonstrate company values.
2. Maintain a high standard of service and repair on all cleaning equipment ensuring the delivery of a world-class service experience.
3. Regularly communicate with the Regional Service Manager.
4. Maintain, accurately diagnose, and repair the full range of Industrial Cleaning Equipment including Municipal.
5. Complete documentation of work orders promptly on Oneview FS365, ensuring accurate records are created.
6. Control van stocks in accordance with the customer base - ensuring 5% difference adhered to during all stock takes.
7. Effectively communicate daily with regional scheduler to assist operations.
8. Identify and communicate sales leads to relevant sales person.
9. Promote healthy relationships with customers and the One Professional Team.
10. Maintain tools and equipment to a satisfactory and safe condition.
11. Participate in on-job coaching with Regional Manager ensuring personal development plan is relevant.
12. Elevated duties in absence of Regional Manager if required.
13. Attend reactive weekend on-call work orders (few and far between) where required.

Your qualifications, experience and characteristics are:

1. 3 GCSEs at Grade 4, or equivalent, including English and Maths.
2. Formal mechanical/electrical qualifications.
3. Proven experience in the service and/or cleaning industry or willing to fast track through training.
4. Fantastic communication skills, with the ability to work well in a team.
5. Excellent organisational skills.
6. Able to improvise and be conversant with customers.
7. Experience with electronics, batteries, hydraulics, pneumatics, mechanical and diesel engines.
8. Experience with Municipal Cleaning Equipment / Forklift trucks / HGV / Plant Hire / Horticultural / Agricultural Machinery / Industrial Cleaning Equipment.
9. Full UK driving licence essential.
10. Willingness to travel and stay overnight if required.
11. Some training will take place in Europe so ideally a passport is required.

Keywords: Maintenance Engineer, Service Engineer, Field Service Engineer, Service Technician, Field Service Technician, Senior Engineer, Engineer, FLT, Cleaning Equipment, Road Sweepers, Regional Service Technician.

Bowdon Associates is a member of the Guild of Quality Employment Agencies and has agreed to adopt the compliance and recruitment standards that form the basis of their code of conduct. A quality, transparent and responsible recruitment agency committed to raising the industry standards.