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Field Service Engineer
Clearline Recruitment Ltd
England
On-site
Full time
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Job summary
An established industry player is seeking a dedicated Field Service Engineer to support clients in the Dorset and Hampshire area. This role is pivotal in providing on-site technical support, ensuring customer satisfaction through troubleshooting and system installations. With a focus on making a positive impact, you will work in a supportive environment that values your contributions. If you have a background in biomedical engineering and a passion for helping others, this opportunity offers a chance to thrive in a dynamic and rewarding setting. Join a team that is committed to making a difference in the diagnostics industry!
Benefits
Qualifications
- Degree educated in a relevant biomedical discipline.
- Proven troubleshooting experience and strong communication skills.
Responsibilities
- Provide on-site application and engineering support to customers.
- Troubleshoot and resolve customer issues ensuring service quality.
- Conduct system installations and deliver customer training.
Skills
Education
Tools
Job description
Job Title: Field Service Engineer
Location: Field Based - Dorset & Hampshire area, with ad hoc visits to Burgess Hill required
Salary: £265.27 - £305.06 per day (UMB)
Full Time
Temporary 12 Month Contract (inside IR35)
Are you looking for a role that makes you feel valued, important and offers you the opportunity to make meaningful and transformative positive impacts on people's lives?
We are working with a global client whose ethos is plain and simple: we come to work to help be a part of a better future. Our client requires an experienced Field Service Engineer to cover the Dorset and Hampshire area.
- 25 days holiday per annum + recognised bank holidays
- Weekly competitive pay
- Excellent and supportive working environment within renowned global business
- Degree educated in a relevant biomedical discipline
- Hardware experience in pathology, particularly Biochemistry / Blood sciences
- Electro-Mechanical/Photometry/Immunoassay/Preanalytics
- Previous experience working in a hospital or research laboratory (strongly desired)
- Proven troubleshooting experience
- Understanding of the diagnostics industry and working in a multicultural organization (strongly desired)
- IT literate with experience in CRM and web delivery tools (advantageous)
- Strong communication skills and resilience in a fast-paced environment
- Ability to work independently and in a team
- Full UK/EU driving license and valid passport for overseas training
- Provide frontline, on-site application, engineering, or IT technical support to designated customers
- Troubleshoot and resolve customer issues on-site, ensuring service quality
- Conduct system installations, commissioning, and go-live support
- Deliver customer training and maintain training records
- Identify and escalate complex system failures and complaints
- Assist the commercial team with product demonstrations and customer meetings
- Support customers in managing inventory levels and compliance requirements
- Provide out-of-hours telephone support when required
For more information about this Field Service Engineer role, please contact Chloe McCausland at Clearline Recruitment on (phone number removed) between 8:30am - 5:00pm
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