Field Service Engineer

STERIS; England; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global healthcare service provider is seeking a Service Engineer to perform maintenance on their medical equipment. The ideal candidate will have strong mechanical and electrical skills, a passion for customer service, and a minimum of two years of industry experience. This role involves troubleshooting and maintaining equipment while ensuring customer satisfaction. The company values innovative solutions and provides a supportive work environment to help you grow and succeed.

Qualifications

• Minimum of 2 years industry-related experience.
• General knowledge of operating washing and sterilizing processing units.
• Valid driver's license required.
• Computer literacy for handling daily activities.

Responsibilities

• Perform preventive and corrective maintenance on product lines.
• Provide solutions to enhance sales and growth in the field.
• Maintain effective relationships with customers and teammates.
• Complete service reports and synchronize activities daily.

Skills

Strong mechanical skills

Strong electrical skills

Customer service skills

Problem-solving skills

Good troubleshooting skills

Education

Completion of a recognized mechanical, electrical, or electronic technical training scheme

Good standard of education

Tools

Technical manuals

Standard and specialized tools

Corporate applications (Siebel, Oracle)

Job description

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

HOW YOU WILL MAKE A DIFFERENCE

About You

Do you want to spend your working time making a difference in the world around you? Are you motivated by impactful work? Do you have a passion for excellent customer service, problem solving, and possess strong mechanical and electrical skills? If so, then a career with STERIS in our Healthcare Engineering team could be a great fit for you.

About Us

At STERIS we are a leading global provider of products and services that support patient care with an emphasis on infection prevention. Our mission is to help our customers create a healthier and safer world. Working at STERIS, you GROW , LEARN and MAKE A DIFFERENCE .

What You Will Do

The Service Engineer performs required preventive and corrective maintenance on the STERIS / Cantel product lines and field troubleshooting primarily in their service area in the country.

Perform preventive and corrective maintenance required on STERIS / Cantel product lines, related product lines, and competitive equipment. This includes: disassembling, replacing, or repairing defective parts; rewiring or reassembling as required; troubleshooting, adjusting / calibrating, and certifying equipment ready for use by using standard and specialized tools and test equipment (., schematics, diagrams, technical manuals, .

Duties

• Perform administrative duties as assigned including computer synchronization daily, complete service reports, maintaining tools and parts inventory to prescribed levels as required by Team Leaders and Service Manager.
• Uses the Corporate applications (Siebel, Oracle, Sales Connection, others) to handle his daily activity.
• Develop and maintain effective, communicative relationships with customers, managers, support functions and the sales organization.
• Maintains a courteous and professional demeanour when working with customers, contractors, management, and fellow employees. Utilize customer protocols when entering and exiting facilities and abide by all STERIS and Customer Health & Safety protocols and procedures.
• Provide solutions to customers to enhance sales and growth in the field through effective positioning of STERIS / Cantel products and services, identifying opportunities, and passing leads to management and sales.
• Other duties as assigned by the Service Manager :
• The position description is not an exhaustive list of duties but is intended to give a general indication of work undertaken and will vary in the light of changing demands within the department. Substantive changes in the range of work will be carried out on consultation with the post holder.

Required Experience

• Minimum of 2 years industry related experience and a general knowledge of operating washing and sterilize processing units.
• Valid driver’s license required.

Preferred Experience

• Good troubleshooting skills as well as proven organization attitude.
• Computer literacy with a good standard of education with good oral and written communication.
• Sufficient technical knowledge of the English language.
• Completion of a recognized mechanical, electrical, or electronic technical training scheme.

STERIS strives to be an Equal Opportunity Employer.