Field Service Engineer

Pyramid Search; England; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading recruitment agency is seeking a Field / Customer Engineer to join their dynamic team in the Carlisle area. This role involves diagnosing and repairing faults, maintaining equipment, and ensuring high levels of customer satisfaction. Candidates should possess good mechanical and electrical skills, with experience in IT maintenance preferred. Full training is provided. The position offers a company vehicle, competitive benefits including 30 days holiday, and a supportive work environment.

Benefits

Company vehicle for personal use

Fuel card

Provided tools and equipment

Uniform and PPE

30 days holiday per year

Qualifications

• Ability to work independently with minimal supervision.
• Good mechanical and electrical skills.
• Experience in computer hardware and software maintenance is preferred.
• Enjoys hands-on technical work.
• Full UK driving licence required.

Responsibilities

• Diagnose faults, repair, and replace modules on ATMs.
• Installation and maintenance of equipment.
• Manage customer issues and ensure high satisfaction.

Skills

Mechanical aptitude

Electrical aptitude

Problem solving skills

Experience with Windows operating systems

Ability to work under pressure

Job description

Overview

This great organisation have an exciting opportunity for a Field / Customer Engineer to join their dynamic team. FULL TRAINING will be given. The role will be to look after and work in and around the Carlisle and surrounding area. Experience mending white goods has transferable skills for this role and a good level of mechanical / electrical aptitude is ideal. If you have experience in and enjoy general PC hardware and software maintenance, working with Windows operating systems or enjoy taking things apart, mending and putting back together again this could be a great opportunity for you. The role would suit an individual who is looking to advance their career in engineering/IT and gain hands-on experience in a thriving and supportive workplace.

Responsibilities

• Diagnosing faults, make repairs and to replace modules on ATM's.
• Installation, maintenance, and repairs on equipment within an assigned territory to ensure continuity of customer operations and a high levels of customer satisfaction.
• Take responsibility and ownership of customer problems or incidents until the situation has been resolved to the customers satisfaction and in compliance with agreed upon Service Level Agreements.

Candidate requirements

• Able to work on your own with minimal supervision and to be able to manage your time effectively and pro-actively.
• Good level of mechanical / electrical aptitude.
• Experience preferred with Windows operating systems.
• Experience is preferred in break/fix, IT, computer/mechanical repair and basic computer hardware and software knowledge, but full training will be provided to the right candidate.
• Enjoys taking things apart and putting back together.
• Have good problem solving skills.
• Can work well under pressure.
• Full UK driving licence.

Additional details

There are shift patterns which are very reasonable and are listed below. 5 days working, 2 days off, with a day off either side if working over the weekend. Typical shift hours are: 8am - 5pm; 9.30am - 6pm; 12pm - 9pm.

This role comes with a company vehicle which can be used for personal use and a fuel card. Tools/laptop/Android phone and all other required tools are provided. Uniform and PPE are also provided.

Excellent company benefits which include 30 days holiday per year (incl BH).