Field Service Engineer

Mansell Recruitment Group; England; On-site; GBP 35,000 - 45,000; Full time

Job summary

Une entreprise de recrutement reconnue cherche un Field Service Engineer pour assurer la maintenance et le service sur une variété d'équipements de traitement de l'eau. Le poste implique des déplacements au sein du Royaume-Uni et à l'international, avec toutes les dépenses de voyage couvertes. Le candidat idéal sera un ingénieur électromécanique qualifié, capable de créer des relations solides avec les clients et de maintenir des normes élevées de service technique et client.

Benefits

Véhicule et carte de carburant fournis

Qualifications

• Qualifié en électromécanique avec expérience dans le traitement de l'eau.
• Compétences en support technique à distance ou service sur site.
• Permis de conduire britannique et volonté de voyager.

Responsibilities

• Service et maintenance des équipements de traitement des eaux.
• Diagnostiquer et résoudre des problèmes techniques sur le terrain.
• Produire des rapports de service détaillés.

Skills

Customer Service

Communication

Problem Solving

Education

GCSEs or equivalent in English and Maths

Tools

Microsoft Office

Job description

Field Service Engineer - Reading/Oxfordshire area

Are you a skilled Field Service Engineer looking for your next challenge? This role offers the opportunity to work across the UK and internationally, with some travel and time away from home required. All travel is pre-arranged and fully expensed. As your experience grows, you may also be involved in commissioning newly installed systems, which can occasionally require extended stays on-site.

Key Responsibilities:

• Service and maintain a variety of water treatment equipment including Reverse Osmosis systems, Deionisers, Filtration Units, Water Softeners, and Effluent Treatment Plants at customer sites both in the UK and overseas.

• Develop and manage relationships with customers and on-site personnel.

• Diagnose and resolve technical issues in the field and through remote support.

• Undertake installation and commissioning work depending on your skills and qualifications.

• Produce detailed service reports and other documentation using Microsoft Word.

• Provide support that aligns with both commercial and technical specifications.

• Contribute to internal service improvement efforts to drive efficiency and quality.

• Maintain a high standard of customer care and technical service.

• Adhere to all relevant policies, including health and safety regulations.

• Proactively pursue opportunities for learning and skill development.

Candidate Profile:

• Qualified electro-mechanical engineer with a multi-disciplinary background.

• Previous experience in water treatment or a similar technical field is advantageous.

• Field service or remote technical support experience is beneficial.

• Strong commitment to delivering excellent customer service.

• Excellent verbal and written communication skills with the ability to engage with a range of stakeholders.

• Professional, self-motivated, and well-organised.

• Comfortable using Microsoft Office applications.

• Holds GCSEs or equivalent in English and Maths.

• Full UK driving licence and willingness to travel nationally and internationally.

Location:
This is a home-based role with travel as required. A vehicle and fuel card are included as part of the package.

Salary: 35,000- 45,000