Field Service Engineer

ZipRecruiter; Dundee; On-site; GBP 50,000 - 58,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Engineer to join their team. This role involves a mix of workshop and fieldwork, providing essential support for the inspection, repair, and maintenance of innovative products. The successful candidate will travel extensively across the UK and globally, ensuring customer satisfaction and technical support. With a focus on problem-solving and teamwork, this position offers a fantastic opportunity to work in a dynamic environment while contributing to exciting projects in the aquaculture and agriculture sectors.

Qualifications

• Experience in aquaculture, agriculture, marine, or offshore industries is beneficial.
• Ability to work independently and as part of a team.

Responsibilities

• Install, repair, and maintain equipment for various products.
• Provide technical support and ensure quick resolution of issues.

Skills

Electrical Qualification

Mechanical Engineering

Methodical Fault-Finding

Customer Support Experience

Problem-Solving Skills

Attention to Detail

Education

Recognised Electrical Qualification

Tools

Multi-Meter

Small Hand-Tools

MS Office

Job description

Job Description

Role: Field Service Engineer

Location: Dundee, UK (with extensive UK and global travel)

Salary: circa £50k, but accepting all applications

Hours: 37.5 per week with paid overtime required.

This will be a field role where attendance to workshop when not away is required. At the moment it is currently around 70% in the workshop, but this will change as we get more units out the door.

We cover globally from the UK but the majority of travel currently is to UK but there will be travel elsewhere when required.

In the UK, travel would normally be by a company provided vehicle, although there may be occasions where personal vehicles can be used. Business insurance would be required for anyone joining. All travel will be booked by us for overseas travel including flights/ferries, hotels, and hire cars/vans.

About the role

• We are seeking an experienced and dedicated Field Service Engineer to assist with the inspection, repair and maintenance of all products. This includes acoustic and electric predator deterrents, electric stunning systems, 3D biomass cameras and sea lice removal systems.
• There will be an element of travel required for this role including periods away from home. Your time will be split between the workshop in Dundee as well as customer sites in the UK and globally. The ability to respond to service and support issues at short notice is a further requirement of this role.
• Experience of the aquaculture, agriculture, marine or offshore industries would be beneficial.

Responsibilities of the role:

• Install, repair and maintain equipment
• Be a supportive and friendly representative when visiting customers
• Partner with Technical Support team to ensure quick resolution of technical enquiries and equipment failures
• Technical support of colleagues in Sales and Marketing teams
• Support colleagues and suppliers with new product development projects

Experience & Skills:

• A recognised Electrical and/or Electronics Qualification
• Experience in mechanical engineering is desirable but not essential
• Experience in industrial electronic/electrical roles; both in field and workshop environments
• Methodical fault-finding skills
• Ability to work independently, as well as part of a team
• Experience in a customer support or similar customer-facing role
• Close attention to detail regarding assembly of equipment designed for harsh conditions
• Small hand-tool and multi-meter experience is desirable
• Stimulated by problem-solving and finding better ways of working
• Experience with MS Office and good IT skills
• Full Driving License

How to apply?

Please send a CV to (see below)

People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.