Field Service Engineer

Liquidline; Crawley; On-site; GBP 25,000 - 40,000; Full time

Benefits offered by this job

25 Days Annual Leave + Bank Holidays

Long Service Annual Leave Entitlement & Buy/Sell Scheme

Candidate Referral Program

Company Bonus Scheme

Enhanced Sick Pay

Enhanced Parental Leave

Salary Sacrifice Pension Scheme

HSF Health Plan

YuLife Wellbeing Platform

Employee Assistance Programme

Menopause Support via Stella App

Lunch on Liquidline & Bi-Annual Conferences

Paid Door to Door

Job summary

Liquidline is seeking a Field Service Engineer to deliver professional installation and maintenance of coffee machines across the UK and Ireland. This position involves repairing and servicing equipment, ensuring customer satisfaction through exceptional service delivery.

The ideal candidate will possess technical skills in various systems, proactive problem-solving abilities, and a solid understanding of locations and road networks. Liquidline offers comprehensive benefits and a supportive workplace culture aimed at growth and development.

Qualifications

• Technical skills in bean to cup coffee machines and other equipment.
• Proactive approach to problem-solving.
• Excellent customer service and active listening skills.
• Strong communication abilities with customers and colleagues.
• Solid understanding of locations and road networks.

Responsibilities

• Deliver exceptional customer service via installation and maintenance.
• Conduct equipment repairs and preventative maintenance.
• Maintain tools and equipment, reporting any issues.
• Complete online job sheets and documentation.
• Manage spare parts inventory using the Eagle App.
• Adhere to health and safety guidelines.

Skills

Bean to Cup

Billi systems

Electronics

POU coolers

Plumbing

Vending machines

Filtration

Barista/coffee quality

Project management

Job description

Liquidline is the fastest-growing commercial coffee solutions provider in the UK and Ireland—not that we’re bragging! Our customers are companies that take pride in offering quality refreshments to their employees and clients. Our success is built on outstanding customer service, hard work, and a strong team culture. We believe in delivering WOW experiences to both our customers and our valued employees.

We are proud to be Great Place to Work® certified, a testament to our dedication to fostering a culture of support, growth and development, as well as promoting well‑being, and winning together. With our core company values—passion, thoughtfulness, responsiveness, innovation, and smart working—at the very heart of our business, we are committed to cultivating an environment that inspires excellence.

As Field Service Engineer, you will be a self‑driven, personable professional who instils a high priority on delivering the wow service to customers as well as to colleagues, and someone who thrives as a member of a well‑skilled team. Based in field across Ireland, specifically Cork you will take pride in effectively installing and maintaining all equipment within our customers’ premises, making a difference every day in undertaking the more complex and challenging of installations, servicing and breakdown calls for coffee machines and other equipment, such as water coolers, juice machines and boiler systems including the training of machines with customers.

The Role – Field Service Engineer

• The delivery of exceptional customer service through the installation, repair and maintenance of equipment, ensuring the customer is communicated with at all times. The level of service provided must always be of the highest quality and delivered with the highest degree of integrity.
• Carry out a broad range of equipment repairs and preventative maintenance tasks from fault finding to diagnosis, making sure all equipment is left in a good working order, with customers briefed on the issue.
• Keep in good working order all tools, equipment and vehicles supplied by the company, reporting any faults, breakages or equipment failures to your line manager daily / as required
• Complete all necessary on‑line job sheets, time sheets and supporting documentation as required, ensuring it is reviewed and completed prior to leaving premises, to validate client satisfaction. Then upload to Ops Office team as needed straight away
• Provide agreed spare parts stocks via Eagle App to ensure that parts are invoiced to the customer, deducted from stock and replenished to maintain your vehicle stock inventory.
• Adhere to Health and Safety procedures, bringing any risks to the attention of the company management .

What You Will Need in the Role of Field Service Engineer

• You will need technical skills to succeed in the role: Bean to Cup, Billi systems, electronics, POU coolers, plumbing, vending machines, filtration, barista/coffee quality, installation, project management.
• You’ll have a proactive approach to problem solving.
• You will have excellent customer service skills, active listening in understanding the customer’s needs and delivering.
• You’ll also hold strong communication skills, ability to communicate effectively with both customers, colleagues and management.
• You will need a solid understanding of locations and road networks.

What You Will Learn & What Liquidline Can Offer You

Being a part of Liquidline is more than just a job – it’s a chance to grow, develop and thrive! We are deeply invested in the success of our team and our comprehensive benefits package is designed to support, and reward our employees. The package includes, but is not limited to:

• 25 Days Annual Leave + Bank Holidays:Extra time off to rest and recharge.
• Long Service Annual Leave Entitlement & Buy/Sell Scheme:More flexibility for your time off needs.
• Candidate Referral Program:Help grow our team and earn rewards
• Company Bonus Scheme:Celebrate success with us.
• Enhanced Sick Pay:Supporting you when you need it most
• Enhanced Parental Leave:Comprehensive support for your family journey
• Salary Sacrifice Pension Scheme:Save for your future with ease.
• HSF Health Plan:Access affordable healthcare.
• YuLife Wellbeing Platform:One stop shop for wellbeing, rewards and support.
• Employee Assistance Programme:Mental health support, virtual GP services and more.
• Menopause Support via Stella App:Tailored support for this stage of life.
• Lunch on Liquidline & Bi-Annual Conferences:Enjoy lunch on Liquidline, and Bi Annual company conferences.
• Paid Door to Door:To support your work life balance.

Liquidline is a fast‑growing, family owned business that has expanded from 92 to over 300 employees since 2020. With ambitious plans for the next five years, there’s never been a better time to join us! Our dynamic and innovative environment offers endless opportunities for personal and professional growth.

We are proud to be an Equal Opportunities Employer, treating everyone with fairness, respect and appreciation. At Liquidline, we embrace diversity and value the unique experiences and perspectives of every individual. Together, we are always Winning Together!