Field Service Engineer

ABB LTD; City of Westminster; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading global technology company in Westminster is looking for a Field Service Specialist. The role involves on-site visits for maintenance and installation of measurement and analytics products, requiring strong problem-solving skills and ONC/HNC qualification. Competitive salary, company car, and various other benefits are offered.

Benefits

Competitive salary

Company car

25 days annual leave plus bank holidays

Flexible benefits scheme

Qualifications

• Experience in Water/Power Utilities, Food & Beverage, Chemical & Pharmaceutical, or Oil & Gas.
• Experience with Water Analysers is advantageous.
• Full valid UK driving licence and passport are essential.

Responsibilities

• Identify operational improvement opportunities on-site.
• Perform field service tasks and analyze technical issues.
• Develop and maintain customer relationships.

Skills

Good PC skills

Excellent written and oral communication

Problem solving skills

Education

ONC/HNC level in instrumentation or equivalent

Tools

MS Office

Job description

Overview

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This Position reports to: Service Execution Manager. This role will involve visits to customers' sites to provide breakdown repair, servicing, planned preventative maintenance, calibration contracts and installation/commissioning of ABB (Measurement & Analytics) products. The successful candidate may need to provide 24x7 service cover on a rota basis and factory-based workshop repairs. Travel throughout the UK and occasionally overseas is required, with overnight stays away from home. The candidate is preferred to be based in the East of England. The work model for the role is: Onsite (various).

Our Team Dynamics: Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters—because the progress we make here creates real impact out there.

What\'s in it for you? We want you to bring your full self to work—your ideas, your energy, your ambition. You\'ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

Your Role and Responsibilities

• Working with the customer (while on-site) to identify opportunities to improve the customer\'s operations and eliminate pain points.
• Performing field service tasks, identifying technical issues, and performing analysis through remote or on-site activity in service categories and products.
• Preparing material lists needed for service activity and ensuring that all materials, parts, and equipment are available and of appropriate quality for service activities.
• Troubleshooting equipment/process failures, requesting proactive corrective actions, and making recommendations to avoid such issues in the future.
• Develop and maintain customer relationships and satisfaction with field-based service solutions.
• Support the development and delivery of ABB Ability Digital Service Solutions, working with product managers and service product managers as required. Assist with taking these innovative solutions to market.
• Work with aftersales support team to develop service solutions and training material for delivery to partners and customers alike.
• Responsible for maintaining and delivering high standards of Health & Safety and exceeding customers\' safe-working expectations.

Preferably qualified to ONC/HNC level in instrumentation, measurement control / equivalent, or have served recognised apprenticeship in a relevant discipline.

• Good PC skills, and familiar with MS Office suite of software.
• Excellent written and oral communication and interpersonal skills.
• A flexible approach to working and good problem solving skills are essential.
• Instrumentation experience having worked in one of the following industries - Water/Power Utilities, Food & Beverage, Chemical & Pharmaceutical, Oil & Gas is preferred.
• Experience of Water Analysers advantageous, but not essential.
• Full valid UK driving licence and passport are essential.

About the Division

The Measurement & Analytics Division is among the world\'s leading manufacturers and suppliers of smart instrumentation and analyzers, working at the heart of industrial digital transformation. The Division\'s portfolio includes analyzers for gas and liquid compositions; instrumentation for process variables such as temperature, pressure, flow, and level; force measurement solutions; and advanced digital solutions for device management, health check, and predictive maintenance. The Division serves industries including oil and gas, chemical, water and wastewater, power, hydrogen, batteries, and the marine sector. It enables the optimization of industrial processes by providing and analyzing data from sensing and smart measurement devices, supporting environmental sustainability and efficient operations.

Benefits

ABB offers a full range of benefits to help you thrive at work and beyond.

• Competitive salary
• Company car
• 25 days annual leave plus bank holidays
• Competitive contributory pension scheme
• Life assurance
• Flexible benefits scheme (Includes options to buy/sell holidays, health checks, dental, eye care, gym memberships, cycle to work, gadget discounts and more)
• Open Job Market (internal mobility opportunities, mentorships & access to projects globally)
• Employee Assistance Programme
• Generous employee referral scheme

For the 5th consecutive year ABB UK has been recognised as a Top Employer in the UK. Being certified as a Top Employer showcases an organisation\'s dedication to a better world of work and exhibits this through excellent HR policies and people practices.