Field Service Engineer

Vp plc; City Of London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in material handling is seeking a skilled Field Service Engineer. The role involves maintenance and repair of machinery, serving as the primary customer representative. Ideal candidates should have experience with plant equipment, a mechanical qualification, and excellent communication skills. Join a team dedicated to high standards and exceptional customer service.

Benefits

25 days annual leave + bank holidays

Competitive salary & overtime potential

Fully equipped service vehicle

Training & development programme

Life Assurance cover

Pension scheme

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Qualifications

• Experience of repairing and servicing plant equipment including Telehandlers.
• Willingness to travel to customer sites as required.
• A valid driving licence.

Responsibilities

• Maintain and repair machines to high standards.
• Serve as the frontline representative for customers.
• Carry out essential maintenance on-site.

Skills

Repairing and servicing plant equipment

Excellent communication

Customer service abilities

Troubleshooting technical issues

Education

Recognised mechanical qualification in mechanical plant or agricultural engineering

Job description

Covering our Leicester and Norfolk regions, ideal candidates will live around this area.

Are you a passionate engineer seeking your next exciting career step with a company that highly values your expertise and provides specialised training on the latest innovations in material handling machinery?

Look no further! UK Forks are seeking a skilled and motivated Field Service Engineer to join our dynamic team.

Key Responsibilities

• As a Field Service Engineer, you will play a pivotal role in our team, ensuring the maintenance and repair of our machines are completed to our high standards.
• You will also serve as the frontline representative for our customers, ensuring exceptional service and fostering lasting customer connections.
• Carrying out essential maintenance and servicing to our hire machinery on-site with customers
• Offer breakdown resolutions and an effective repair service
• Troubleshoot and resolve any technical/mechanical issue during site visits
• Collaborating with the wider operations teams to identify opportunities for improvements to our service
• Maintaining accurate documentation of all repairs, services, and customer interactions

What We're Looking For

• Experience of repairing and servicing plant equipment which includes Telehandlers
• A recognised mechanical qualification in mechanical plant or agricultural engineering
• Excellent communication and customer service abilities
• Willingness to travel to customer sites as required
• A valid driving licence

What We Can Offer You

25 days annual leave + bank holidays

Competitive salary & overtime potential

40 hour week

Fully equipped service vehicle

Training & development programme

Dealership training (where applicable)

Roto training & Diagnostics training

Life Assurance cover

Pension scheme

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A Little Bit About Us

UK Forks, a division of Vp plc, is a renowned leader in the UK's material handling industry. With a remarkable heritage dating back to Vibroplant's establishment in 1954, UK Forks has built a strong reputation as a trusted specialist in telescopic handlers and tracked access platforms hire.

At UK Forks, we understand the critical role that material handling plays in enhancing on-site productivity. We are dedicated to providing tailored equipment and solutions that meet the unique needs of our clients, fostering long-term partnerships and exceeding customer expectations.

Our success lies in the expertise and commitment of our team. As part of our workforce, you will join a company that values excellence and puts customers at the forefront. We operate a centralised call centre, ensuring efficient handling of hire and service inquiries nationwide.

By joining UK Forks, you will become part of a team that strives for excellence, delivering superior quality, unmatched service, and tailored solutions in the material handling industry.

Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.