Field Service Engineer

Gold Group Limited; Bristol; On-site; GBP 37,000; Full time

Job summary

An established IVD company seeks a Field Service Engineer to ensure optimal performance of laboratory instruments across the UK. The role involves technical support, installation, and maintenance of diagnostic equipment, requiring strong engineering backgrounds and excellent customer service skills.

Benefits

Highly competitive salary

Performance-based bonus structure

Fully expensed company vehicle

Comprehensive training and professional development

Qualifications

• Experience in field service or instrumentation in medical diagnostics is ideal.
• Strong mechanical and electrical troubleshooting skills required.
• Full UK driving license and readiness to travel.

Responsibilities

• Install, maintain, and calibrate diagnostic instruments in clinical laboratories.
• Deliver technical training and end-user support.
• Troubleshoot technical issues efficiently.

Skills

Troubleshooting

Communication

Customer Service

Mechanical Skills

Electrical Skills

Education

Degree or diploma in Engineering, Biomedical Science, or Electronics

Job description

Sector: Pharmaceuticals, Medical Devices, Engineering, Life Sciences Type: Permanent

Contact: Lee Ashworth Job Published: 18 days ago

Field Service Engineer - Join a Leader in UK Diagnostic Innovation

An established and respected UK-based IVD company is seeking a talented and motivated Field Service Engineer to join its expanding field service team. With over 40 years of experience supporting clinical, food, veterinary, and environmental laboratories, this company is known for delivering high-quality in vitro diagnostic products and exceptional technical support across the United Kingdom. This is a rare opportunity to be part of a company that blends technical excellence with real-world impact, serving laboratories nationwide with cutting-edge solutions in microbiology, immunology, and molecular diagnostics.

About the Role
This is not your average technical position-this is an opportunity to be the face of innovation on the frontlines of diagnostic technology. As a Field Service Engineer, you will ensure the optimal performance and reliability of cutting-edge laboratory instrumentation for clients across the UK. You'll install, maintain, calibrate, and troubleshoot essential diagnostic equipment while delivering exceptional service and technical training.

Key Responsibilities

• Install, commission, and validate diagnostic instruments in Clinical laboratories.
• Provide routine maintenance, emergency repairs, and precision calibration.
• Deliver expert-level technical training and end-user support.
• Troubleshoot and resolve technical issues efficiently to reduce downtime.
• Collaborate with internal teams including Sales, Operations, and Technical Support to exceed customer expectations.
• Keep meticulous service records in line with regulatory standards.

What We're Looking For

• Degree or diploma in Engineering, Biomedical Science, Electronics, or a related field.
• Demonstrated experience in a field service or instrumentation role-ideally in medical diagnostics or life sciences.
• Strong mechanical and electrical troubleshooting skills.
• Excellent communication and customer-facing abilities.
• A driven, independent worker with a flexible schedule and a commitment to excellence.
• Full UK driving licence and a readiness to travel regularly across the UK.
• Familiarity with quality standards such as ISO 13485 or CE/UKCA is a plus.

What's on Offer

• A highly competitive salary tailored to your experience and expertise.
• Performance-based bonus structure to reward your impact.
• Fully expensed company vehicle for professional and personal use.
• Comprehensive training and continuous professional development.
• A supportive and collaborative environment working with cutting-edge diagnostic technologies.

If you're ready to advance your career in a technically exciting, meaningful role at the forefront of IVD innovation, apply now and help shape the future of diagnostics.

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.

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