Field Service Engineer

Candy Hoover Group S.r.l.; Bracknell; On-site; GBP 32,000 - 38,000; Full time

Job summary

A leading company in home appliance services seeks a dedicated Field Service Engineer to join their team. You will enjoy a competitive salary, autonomy in your role, and the chance to help customers with appliance issues. With a strong support system for training, you will have all the tools needed to succeed and contribute to customer satisfaction.

Benefits

Bonus potential of up to £2,500 per annum

Enhanced rate over time

Up to 6% pension contribution

Brilliant staff discounts on products and retailers

Qualifications

• Field Service Engineer requires a full, valid driving license.
• Experience as a White Goods Engineer preferred but self-motivation is crucial.
• Strong customer service and technical abilities expected.

Responsibilities

• Visiting customers in their homes to fix appliance issues.
• Managing time effectively and updating customers on progress.
• Maintaining stock levels in the service van.

Skills

Self-motivation

Technical skills

Customer service skills

Communication skills

Job description

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Field Service Engineer
£32,916 - £37,304 depending on experience

Three incredible brands. One brilliant team. Join us as a Field Service Engineer for the most competitive benefits package in the industry, autonomy over your work and the satisfaction of helping customers in need.

As a Field Service Engineer, you’ll be visiting customers in their homes across Bracknell and the surrounding areas, and fixing any appliance issues to get them up and running again. Managing your time through the day, you’ll keep customers and colleagues updated on your progress and keep on top of the stock levels in your van day by day.

A full, valid driving licence is required. For upselling our products you’ll be rewarded with bonus incentives on the products you sell. You’ll be organised, have strong communication skills, and be dedicated to finding the best outcome for the customer.

Ideally, we’d like experience as a White Goods Engineer. But what we really need is self-motivation and strong technical and customer service skills. Our City and Guilds-assured in-house training and support has been designed to get you ready to deliver brilliant service to our customers.

• £32,650 per annum starting salary if you’re a Field Service Engineer who does not have White Goods/ Domestic Appliance experience. You’ll have the opportunity to earn £37,304 once you’re fully trained and meet the minimum requirements
• £37,304 per annum starting salary if you have a minimum of 6 months recent White Goods Engineering experience
• Bonus potential of up to £2,500 per annum
• Enhanced rate over time
• Up to 6% pension contribution
• Brilliant staff discounts on products and a range of retailers, entertainment, and days out

The ability to lift & manoeuvre heavy objects, work in restricted spaces, regularly engage hand dexterity and colour vision are considered central requirements. Offers of employment are subject to testing to ensure that candidates are able to comply with the basic health and safety requirements of the role; this includes being able to distinguish between live, neutral and earth wires.