Field Service Engineer

Emerson Ltd; Birmingham; On-site; GBP 30,000 - 50,000; Full time

Job summary

A global leader in automation technology is seeking a Field Service Engineer to support customers across the UK. This hands-on position focuses on the installation, maintenance, and commissioning of technical instrumentation. The ideal candidate will be technically proficient and possess strong problem-solving skills, with experience in fast-paced environments. The role requires traveling throughout the UK and occasionally internationally, contributing to customer satisfaction and technical service excellence.

Benefits

Career development opportunities

Inclusive workplace culture

Qualifications

• HNC or equivalent qualification in an Engineering field.
• Proven experience in instrumentation, commissioning, or maintenance.
• Strong understanding of Control & Instrumentation theory.

Responsibilities

• Perform on-site installation and repairs on instrumentation.
• Investigate and resolve sophisticated issues.
• Deliver on-site customer training as required.

Skills

Instrumentation expertise

Problem-solving skills

Communication skills

Teamwork

Technical proficiency

Education

HNC or equivalent in Engineering

Tools

IT systems and tools

Job description

Overview

The Field Service Engineer plays a key role in supporting our customers' installed instrumentation base across the UK. This hands-on role is essential to ensuring high customer satisfaction through expert service, maintenance, and commissioning of Emerson instrumentation. The ideal candidate is technically proficient, adaptable, and committed to delivering exceptional customer experiences across industries—including water and gas utilities, food & beverage, chemicals, and offshore platforms. This opportunity suits professionals who excel in fast-paced environments and relish tackling sophisticated technical challenges.

Responsibilities

• Perform on-site installation, commissioning, fault analysis, and repairs on Emerson instrumentation.
• Investigate and resolve persistent or sophisticated issues at customer sites.
• Commission clamp-on liquid and gas flowmeters at client sites ranging from utilities and industrial plants to offshore platforms.
• Provide diagnostic, calibration, and startup services.
• Deliver on-site customer training as required.
• Assist Sales Engineers with product demonstrations and provide application and post-sales support.
• Proactively identify service and product opportunities, contributing to lead generation.
• Finish the service documentation, which includes reports and certificates.
• Support the creation of service-related sales materials.
• Provide telephone-based client support as needed.
• Travel flexibly throughout the UK, offshore, and internationally; availability for occasional weekend and out-of-hours work is encouraged.

Qualifications

• HNC or equivalent qualification in an Engineering field (e.g., Electronics, Control Engineering, Computer Science).
• Proven experience in instrumentation, commissioning, or maintenance within a process control environment.
• Strong understanding of C&I (Control & Instrumentation) theory, including control loop tuning.
• Full UK driving license and willingness to travel.
• Excellent verbal and written communication skills.
• Proficiency in IT systems and tools used in technical service.
• Ability to work under pressure and manage priorities effectively.
• Great teammate attitude with a proactive approach.
• Understanding of B2B service models and contract value; prior experience servicing Emerson or competitor instrumentation products.
• Knowledge of Emerson's fixed installation clamp-on flowmeters.
• Demonstrated success in identifying service contract opportunities.
• Offshore or international service experience.
• Familiarity with UK utilities, chemical, or oil & gas industries.

About Emerson

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive through mentorship, training, or leadership opportunities. We invest in your success so you can make a lasting impact.

Emerson is a global leader in automation technology and software. Through our domain expertise and legacy of execution, we help customers in critical industries operate more sustainably while improving productivity and reliability. Join our team and contribute to solving the world’s complex problems with our people-centric approach. We offer equitable opportunities and celebrate diversity.