Field Service Engineer

Hiab; Birmingham; Remote; GBP 30,000 - 42,000; Full time

Job summary

A global leader in innovative solutions, Hiab is seeking a Field Service Engineer for a remote role in the UK. The successful candidate will undertake servicing and repairs of equipment while delivering exceptional customer service. This position offers opportunities for professional growth and development within a dynamic team.

Qualifications

• Experienced multi-skilled engineer required.
• Experience in mechanical, hydraulic, or electrical operations preferred.

Responsibilities

• Service Hiab and third-party equipment at customer sites.
• Build relationships with customers and ensure satisfaction.
• Complete job-related paperwork accurately.

Skills

Customer-focused approach

Quality-oriented

Flexibility

Adaptability

Self-starter

Proven ability to manage customer relationships

Education

Mechanical/Electrical Engineering qualifications

Job description

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As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.

Together, we keep everyday life moving to build a better tomorrow.

The Field Service Engineer will be responsible for maintaining, servicing and repairing Hiab and third-party equipment, whilst providing a good level of customer service through product knowledge and customer interaction.

This is a remote position for the UK, ideally based in the West Midlands or Wrexham area.

Main tasks and responsibilities

• Undertake servicing of Hiab or third-party equipment at customer sites.
• Complete all service, repair, warranty and inspection jobs allocated daily, to a high standard.
• Build strong rapport and relationships with customers through professional behavior and a customer-focused mindset.
• Respond to routine enquiries from customers about the technical aspects of the organization's products and services.
• Complete all job-related paperwork accurately and promptly to ensure correct invoicing.
• Troubleshoot, investigate, and resolve standard technical problems, ensuring ongoing customer satisfaction.
• Develop skills and knowledge of the organization's products and services.
• Carry out assigned tasks safely, in accordance with instructions, safety rules, procedures, regulations, and codes of practice.
• Support the company’s efforts to reduce accidents/incidents by reporting unsafe actions or conditions and participating in safety initiatives as required.

What you’ll need to succeed

Education:

• Mechanical/Electrical Engineering qualifications.

Working experience:

• Experienced multi-skilled engineer.
• Experience in mechanical, hydraulic, or electrical operations.

Competence and skills:

• Excellent customer-focused approach.
• Quality-oriented.
• Flexibility and adaptability.
• Self-starter, enthusiasm, and drive.
• Proven ability to develop and manage customer relationships.

You will be part of

We offer you a position in a global organization where you will be challenged with interesting and diverse tasks, providing great opportunities for professional growth.