Field Service Engineer

Kpi-Recruiting-Ltd; Birchfield; On-site; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Company Van

Overtime Opportunities

Ongoing Manufacturer Training

Job summary

INDENG is seeking an experienced Mobile Plant Engineer for a field-based role in the West Bromwich area. You will diagnose faults, service and repair a wide range of plant and machinery across an established customer territory, building strong customer relationships and delivering high-quality service.

You will work independently with access to training and development, ensuring work is carried out to manufacturer specifications while maintaining a strong safety and customer-focused approach.

Qualifications

• Minimum NVQ Level 2 in Plant Engineering, Servicing and Maintenance.
• Experience servicing and repairing construction or heavy plant equipment.
• Strong knowledge of hydraulic systems, transmissions, axles and CAN bus.

Responsibilities

• Diagnose faults, service and repair a wide range of plant and machinery to a high standard.
• Deliver a high first-time fix rate to minimise customer downtime.
• Build and maintain strong, professional relationships with customers.
• Understand customers' equipment and operational requirements, providing effective service solutions.
• Use laptop-based diagnostic software to identify and resolve technical issues.
• Carry out servicing and maintenance in line with manufacturer specifications.
• Maintain a professional image and deliver exceptional customer service at all times.
• Work safely and in accordance with company Health & Safety procedures.

Skills

Electrical diagnostics

Mechanical diagnostics

Hydraulic systems knowledge

Customer service

Education

NVQ Level 2 in Plant Engineering, Servicing and Maintenance

Job description

Mobile Plant Engineer

Salary: £35,000 - £40,000 DOE
OTE: Up to £52,000
Benefits: Company Van, Overtime Opportunities, Ongoing Manufacturer Training

Location: West Bromwich

The Role

We are looking for an experienced and customer-focused Mobile Plant Engineer to join our growing service team. This is a field-based role responsible for carrying out diagnostics, servicing, maintenance and repairs on a wide range of construction, agricultural, industrial, heavy plant and recycling equipment across an established customer territory.

This is a customer-facing position where you'll build strong relationships, deliver outstanding service, and ensure equipment is maintained to the highest standards. You'll work independently while being supported by a professional service team and have access to ongoing technical training and development.

Key Responsibilities as a Mobile Plant Enigneer:

• Diagnose faults, service and repair a wide range of plant and machinery to a high standard.
• Deliver a high first-time fix rate to minimise customer downtime.
• Build and maintain strong, professional relationships with customers.
• Understand customers' equipment and operational requirements, providing effective service solutions.
• Communicate important customer feedback and technical information to the wider business.
• Promote aftermarket products and service offerings where appropriate.
• Respond promptly and professionally to customer breakdowns and service requests.
• Use laptop-based diagnostic software to identify and resolve technical issues.
• Accurately complete job reports and service documentation using handheld devices.
• Carry out servicing and maintenance in line with manufacturer specifications.
• Maintain a professional image and deliver exceptional customer service at all times.
• Work safely and in accordance with company Health & Safety procedures.
• Contribute positively to the wider service team through effective communication and teamwork.
• Participate in ongoing technical training and continuous professional development.
• Undertake any other duties reasonably required within the scope of the role.

Working Hours as a Mobile Plant Engineer

• 40-hour working week
• Monday to Friday
• 8:00am - 4:30pm
• 30-minute unpaid lunch break

Essential Requirements for a Mobile Plant Engineer

• Minimum NVQ Level 2 (or equivalent) in Plant Engineering, Servicing and Maintenance.
• Experience servicing and repairing construction or heavy plant equipment.
• Strong knowledge of hydraulic systems (open and closed loop), transmissions, axles and electrical systems including CAN bus.
• Ability to diagnose and repair faults independently in a field-based environment.
• Strong mechanical and electrical diagnostic skills.
• Excellent customer service and communication skills.
• Professional and confident when working directly with customers.
• Able to work under pressure and manage your own workload effectively.
• Full UK driving licence with a good driving record.
• Proof of right to work in the UK.
• Must live within approximately 30 minutes of the assigned service territory or depot.

Desirable

• Experience working on construction, agricultural or industrial plant machinery.
• Previous field service experience.
• Manufacturer product training and technical certifications.
• Portfolio of relevant qualifications and achievements.

Personal Attributes

• Self-motivated and organised.
• Positive and professional attitude.
• Strong problem-solving skills.
• Excellent attention to detail.
• Reliable and dependable.
• Able to work independently and as part of a team.
• Committed to delivering outstanding customer service.
• Willingness to learn and continuously develop technical skills.

If you're an experienced Mobile Plant Engineer looking for a rewarding field-based role with excellent earning potential, ongoing training, a company van and the opportunity to join a supportive team, we'd love to hear from you.

INDENG