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Field Service Engineer

Grafton Optical

Berkhamsted

On-site

GBP 30,000 - 32,000

Full time

2 days ago
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Job summary

An established industry player is seeking an Optical Field Service Engineer to join their team. This role involves servicing and installing ophthalmic diagnostic equipment, providing exceptional support to clients across the UK and Ireland. The ideal candidate will have a strong background in electro-mechanical fault finding and IT troubleshooting, ensuring high-quality service delivery. With a competitive salary and benefits package, including overtime opportunities and a company car scheme, this position offers a chance to grow in a dynamic environment. If you are ready to make a difference in the optical service sector, this is the opportunity for you!

Benefits

Company car
Pension scheme
Mobile phone
23 days holiday
Overtime opportunities

Qualifications

  • Experience in servicing ophthalmic equipment for Optometry and Ophthalmology.
  • Strong understanding of electrical and IT-related issues.

Responsibilities

  • Conduct service visits and installations at client locations.
  • Provide remote IT support and troubleshoot equipment issues.

Skills

Electro-mechanical fault finding
IT troubleshooting
Electrical diagnosis
Time management
Customer service

Education

Relevant technical qualification

Tools

Multimeter
IT software

Job description

An opportunity has arisen for an Optical Field Service Engineer to join the Grafton Optical team, servicing ophthalmic diagnostic equipment for our Optometric and Ophthalmology clients.. . Duties will involve undertaking service visits and installations at clients’ premises as well as repairing and servicing equipment at our base. The role will include providing telephone and IT remote access support to our clients when necessary. The successful candidate would either demonstrate a sound understanding of electro-mechanical fault finding or IT and IT-related issues within the Optical service sector.. . The role will require travel across the UK and Ireland including overnight stays, sometimes at short notice. However, we are based in Berkhamsted, Hertfordshire and this will be the successful candidate’s base. Occasional attendance at major UK exhibitions will be required.. . A good salary package with overtime is available. We operate a company car scheme, company pension scheme and a mobile phone will be provided.. . **Who are we looking for?**. - Capable of installing and servicing ophthalmic equipment for the Optometry and Ophthalmology markets. - Electrical diagnosis using a multimeter essential. - Relevant IT experience desirable. - IT, installing programs, resolving driver issues and networking desirable. - Electro-mechanical experience desirable. - Must be able to effectively manage your own time and ensure that clients are offered an excellent level of service. - Must be conscientious with excellent timekeeping. - Must hold a full UK driving license. - Must be able to travel and stay across the UK and Ireland as necessary.. - Some heavy lifting is involved in installations. The candidate must be fit, able and willing to carry out such tasks.. . **The package details for the role are below:**. - £30,000 per year, rising to £32,000 after a successful probation period. - Opportunity for overtime. - Company van. - Employers pension scheme. - Company mobile phone. - 23 days holiday per annum, includes 3 days allocated to Christmas shutdown period

Experience: Required
Languages: English – Advanced
Employment: Full-time
Salary: £30,000 – £32,000 yearly
Benefits: Overtime available
Starting time: Immediate start!


About Grafton Optical:

Grafton Optical is one of the UK's leading suppliers of ophthalmic instruments, equipping and servicing independent and larger chain opticians as well as Britain's hospitals.

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