Field Service Engineer

Parkopedia; Belfast; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global mobility platform is seeking a Field Service Engineer to maintain and repair ticketing equipment in Northern Ireland. The role involves technical support, stock management, and customer service. The ideal candidate will possess NVQ Level 2 and experience in electro-mechanical engineering, offering a competitive salary and comprehensive benefits.

Benefits

Company van, equipment, PPE, and clothing provided

25 days holiday plus bank holidays

Up to 6% contributory pension scheme

Life assurance (x4 annual salary)

Health cash plan

Discounted gym membership

Paid volunteering days

Enhanced parental leave options

Qualifications

• Experience in electro-mechanical engineering, ideally in vending or transport.
• IT software diagnostics experience.
• Full UK driving license.

Responsibilities

• Perform on-site maintenance and repairs on ticketing equipment.
• Diagnose and resolve basic software issues using PC tools.
• Ensure first-time fix approach and deliver excellent customer service.

Skills

Problem-solving

Customer service

Communication

Technical diagnostics

Education

NVQ Level 2 in an electrical field

Job description

Field Service Engineer

We’ve signed up to an ambitious journey. Join us!

As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn’t a challenge just anyone could take on. Luckily, we have something to help us make it happen. Our people and our values. We Arrive Curious, Focused and Together. Just as our entire brand is inspired by the North Star, the shining light leading travelers to their destinations since time began, our values guide us. They help us be at our best. For our customers. For the cities and communities we serve. For ourselves. As a global team, we are transforming urban mobility. Let’s grow better, together.

The role

We’re looking for a Field Service Engineerto join our team covering Northern Ireland. You’ll provide first-line customer support, servicing, and repairing ticketing equipment, as well as assisting with installations and managing stock.

Shift Pattern: Initial training: Monday to Friday, 8:30am – 4:30pm

Post-training: 4 days on, 4 days off (7am – 7pm)

How to make an impact

• Perform on-site maintenance and repairs on ticketing equipment.
• Diagnose and resolve basic software issues using PC tools.
• Ensure a first-time fix approach and deliver excellent customer service.
• Maintain clear communication and escalate major issues as needed.
• Keep accurate records and manage service calls via the call management system.
• Handle and maintain company stock and spare parts.
• Follow Health & Safety regulations.
• Assist with new equipment installations and upgrades.

Your background

• NVQ Level 2 or equivalent in an electrical field.
• Experience in electro-mechanical engineering, ideally in vending, transport, or similar industries.
• IT software diagnostics and network experience.
• Full UK driving license.
• Strong problem-solving skills and ability to work independently.
• Excellent customer service and communication skills.
• Ability to stay calm under pressure.

We offer you

Company van, equipment, PPE, and clothing provided.

25 days holiday (plus bank holidays) with an option to purchase additional days.
Up to 6% contributory pension scheme and life assurance (x4 annual salary).
Health cash plan, discounted gym membership, and EAP.
Flexible benefits, including critical illness cover, dental insurance, and car leasing.
Paid volunteering days and enhanced parental leave options.

The role will be based inBelfast or surrounding areas

About us

Arrive, including brands like EasyPark, Flowbird, RingGo, ParkMobile and Parkopedia, is a leading global mobility platform. Present in over 90 countries and 20,000 cities, the company helps people and decision-makers make smarter decisions about urban mobility and ease the experience of travel worldwide. Arrive delivers a unique combination of the core ingredients to make cities more livable: from smart payments and optimized car parks to data-driven traffic reduction and support for reinvestment in public transport and green space. It’s about more than function, it’s about saving time and simplifying the experience of travel for everyone. Travel is more than a journey, it’s how you Arrive.