Field Service Engineer

Vix Technology; Aylesbury; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading company in public transit solutions as a Field Services Engineer. You will play a critical role in maintaining and troubleshooting systems while ensuring high customer satisfaction. This position offers a supportive team environment and various employee benefits, ideal for those with a background in electrical engineering or vehicle maintenance.

Benefits

Learning and development opportunities

Supportive team environment

Income Protection Scheme

Pension

Group Life Assurance

Cycle to Work Scheme

Electric Car Benefit Scheme

Employee Assistance Programme

Eyecare vouchers

Qualifications

• Field engineer experience with electrical diagnostics skills required.
• Ability to work independently and maintain high standards.
• Understanding of GPRS communications necessary.

Responsibilities

• Diagnose system issues and resolve hardware faults.
• Install and commission on-vehicle and on-street systems.
• Document maintenance activities and improve KPI performance.

Skills

Electrical diagnostics

Customer service

Organizational skills

Relationship-building

Education

NVQ Level 3 Electrical Engineering or Vehicle Maintenance

Level 4 Diploma in Vehicle Diagnostics

Tools

Vix software monitoring tools

Job description

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Empower Public Transit, Join Vix Technology!

At Vix Technology, we lead the way in providing innovative solutions for automatic fare collection, transit information, and analytics. With over 35 years of experience and operations in more than 200 cities globally, we are dedicated to improving public transit for millions of users. We value diverse perspectives and are eager to welcome new talents who share our vision.

We are currently seeking two (2) Field Services Engineers to join our team. In this role, you will maintain, troubleshoot, and support our systems, ensuring customer satisfaction while meeting service level agreements (SLAs) and key performance indicators (KPIs).

If you are near Dartford, West London, Aylesbury, Bucks, or surrounding areas, and have the relevant skills, we want to hear from you!

Key Responsibilities:

• Diagnose system issues using electrical testing and Vix software monitoring tools.
• Resolve hardware faults on vehicles and on-street equipment efficiently.
• Communicate effectively with customers regarding maintenance and faults.
• Improve KPI performance.
• Install and commission on-vehicle and on-street systems.
• Document maintenance activities accurately.
• Collaborate with local teams and engineers.
• Follow maintenance schedules.
• Participate in meetings with Vix staff.
• Ensure customer satisfaction and loyalty.
• Follow Health and Safety regulations.

Note: This role is open only to UK citizens or residents with indefinite leave to remain, currently residing in the UK.

Requirements:

• Electrical engineering or vehicle maintenance qualification (NVQ Level 3).
• Ability to work independently and maintain high standards.
• Strong organizational skills.
• Excellent customer service skills.
• Experience as a field engineer with electrical diagnostics skills.
• Ability to work under pressure and meet deadlines.
• Relationship-building skills.
• Level 4 Diploma in Vehicle Diagnostics.
• Experience with Real Time Information systems.
• Knowledge of GPRS communications.
• IT and networking skills.
• Experience in similar environments.
• Understanding of Quality Systems.
• Electrical troubleshooting knowledge.
• Engineering best practices.
• First Aid certification and HERS Level.

What we offer:

• Learning and development opportunities
• Supportive team environment
• Income Protection Scheme
• Pension
• Group Life Assurance
• Cycle to Work Scheme
• Electric Car Benefit Scheme
• Employee Assistance Programme
• Eyecare vouchers

If interested, apply now by submitting your resume and a cover letter. Please note, this position is only available for UK & I citizens/residents with indefinite leave to remain and current work rights in the UK. No recruitment agencies, please. We are an Equal Opportunity Employer and value diversity in our workforce.