Field Service Engineer

Integra LifeSciences Corporation; Andover; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading medical device company is seeking a Field Service Engineer to ensure the reliability of medical devices. The role involves frequent travel throughout the UK, diagnosing and resolving technical issues, and providing exceptional customer support. Essential qualifications include a technical degree and experience in field service within the medical device industry. This opportunity allows you to make an impact in the healthcare field.

Qualifications

• Experience in field service, preferably in the medical device industry.
• Strong knowledge of electronics, troubleshooting, and electromechanical repairs.
• Ability to communicate effectively in English.

Responsibilities

• Travel to hospitals to perform testing, maintenance, and repair on products.
• Diagnose and resolve equipment issues, ensuring top-quality performance.
• Provide technical support to customers and the sales team.

Skills

Problem solving

Technical troubleshooting

Customer service

Education

Technical degree or equivalent college credits

Tools

IT systems

Office applications

Job description

Changing lives. Building Careers.

Joining us is a chance for you to do important work that creates change and shapes the future of healthcare. Thinking differently is what we do best. To us, change equals opportunity. Every day, more than 4,000 of us are challenging what’s possible and making headway to help improve outcomes.

About the Role

As a Field Service Engineer, you will play a crucial role in ensuring the functionality and reliability of Integra’s medical devices. You will work closely with hospitals, healthcare professionals, and internal teams to diagnose, repair, and maintain equipment, providing exceptional technical support. This role requires frequent travel to hospital sites and occasional overnight stays.

If you are a hands-on problem solver with a passion for technical troubleshooting and customer service, this is a great opportunity to make an impact in the medical field.

We are looking for somebody who is willing and ready to travel throughout the whole UK.

Usually, it's 1 day WFH for administration purposes and 4 days working in the field with our customers.

Key Responsibilities

• Travel to hospitals to perform testing, maintenance, and repair on Integra products.
• Diagnose and resolve equipment issues, ensuring top-quality performance.
• Provide technical support to customers and the sales team, troubleshooting product-related concerns.
• Observe Integra products in surgical environments to assess equipment usage and potential issues.
• Install modifications to improve safety and performance.
• Maintain inventory levels and manage calibration schedules for equipment.
• Document repairs and service activities accurately following Good Documentation Practices.
• Present a professional and customer-focused image at all times.
• Collaborate with internal teams to share technical insights and improve service quality.

What You Bring

Essential Qualifications & Experience

• Technical degree or equivalent college credits.
• Experience in field service, preferably in the medical device industry.
• Strong knowledge of electronics, troubleshooting, and electromechanical repairs.
• Proficiency in IT systems and Office applications.
• Ability to communicate effectively in English.
• A valid driver’s license and willingness to travel frequently.

Preferred Skills & Attributes

• Experience delivering technical training or presentations.
• Knowledge of Good Documentation Practices.
• Ability to work independently and manage time effectively.