Field Service Engineer

SMT GB; Aberdeen City; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading construction equipment service provider is seeking a Field Service Engineer in Aberdeen to service Volvo construction equipment. The role requires a formal engineering qualification and relevant experience in heavy machinery maintenance. Candidates must possess advanced diagnostic skills and a customer-focused mindset. Excellent benefits include health plans, enhanced sick pay, and financial extras such as pensions and discounts.

Benefits

Health Cash Plan

Enhanced Sick Pay

Pension matching up to 5%

Cycle to Work scheme

Qualifications

• Formal engineering qualification in Plant Maintenance, Agricultural/HGV mechanics or related discipline.
• Relevant experience in repair and maintenance of heavy construction plant.
• Advanced diagnostic and troubleshooting skills.

Responsibilities

• Service and repair Volvo construction equipment.
• Identify mechanical problems using diagnostic equipment.
• Promote aftermarket solutions to customers.

Job description

About the Role

We are looking for a Field Service Engineer to report into our Stirling depot. This role will be covering North East Scotland. The focus is to deliver a first class service to both internal and external customers. You will actively seek revenue opportunities and discuss these with customers, Customer Support Representatives, and your Line Manager.

What you will be doing

• Service and repair Volvo construction equipment or miscellaneous equipment
• Identify mechanical problems, using technical knowledge and computerized diagnostic equipment, offering guidance and advice to the customer
• Carry out duties in a commercially focused way, seeking additional service revenue opportunities and promoting our aftermarket solutions
• Work in line with quotations and time guides, highlighting to management where additional work may be required
• Ensure software updates are installed as new versions are released
• Complete tablet inputs, electronic reports and timesheets in real time providing comprehensive details of the work undertaken
• Order parts for your work as necessary and return parts in a clean condition and at the time of job completion
• Able to work overtime as required and to honour reasonable call out requests
• Attend relevant product or systems training courses

Requirements

Knowledge, Skills, And Experience

In order to set you up for success, we look for the following skills and experience:

• A formal engineering qualification in Plant Maintenance, Agricultural / HGV mechanics or related discipline (i.e. NVQ 3/C&G)
• Relevant experience in the repair and maintenance of heavy construction plant, including proven technical competence on diesel engines, transmissions, drive lines, hydraulics and electrics
• Advanced diagnostic and troubleshooting skills and comprehensive understanding of hydraulics, electrics and EATS
• Ability to communicate efficiently with colleagues, management and customers
• Work with a cost conscious mindset to ensure maximum profitability
• Ability to problem solve and high level of diagnostic skills
• Confident using computer systems and Outlook
• High levels of attention to detail
• Conscientious in all aspects of the job
• Highly responsible, reliable, honest and trustworthy
• Ability to understand technical literature/systems
• Located within 20 miles of Aberdeen

Desirable

• Experience of Welding and Fabrication

Benefits

• Taking Care of You
  • Health Cash Plan - Claim money back on prescriptions (including HRT), glasses, dentist appointments, physio and more. We cover your basic plan, with the option to upgrade
  • Free Physio Access - Speak to a physio by phone or video
  • 24/7 GP Service - Private GP access anytime
  • That’s not all - We also offer a whole host of additional Health & Wellbeing Support and benefits
• Life Outside of Work
  • Enhanced Sick Pay - Extra support when you’re unwell, meaning you can rest a little easier while you recover
  • Family Leave - Enhanced maternity, paternity and adoption leave
  • IVF Support - Paid time off for treatment and appointments
  • Retirement Support - Enjoy bonuses and phasedown days when it’s time to retire
• Financial Extras
  • Pension - We match your contributions up to 5%
  • Car Leasing - Salary sacrifice schemes through Tusker or Octopus
  • Cycle to Work - Save on a new bike and accessories
  • Discounts Platform - Save on groceries, holidays, shopping and more
• Feeling Part of the Team
  • You’ll also have access to a range of team-focused benefits, including a refer-a-friend bonus, long service awards starting at three years, a paid volunteering day each year, Christmas shutdown as part of your holiday allowance, and opportunities to get involved through our Employee Council, Social Committee, and Caring, Daring, Sharing awards.