Field Service Coordinator/ Planner /Scheduler

Social network you want to login/join with:

Field Service Coordinator/ Planner /Scheduler, Whiteley

Client:

Location:

Whiteley, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

6038659a9ea2

Job Views:

11

Posted:

26.04.2025

Expiry Date:

10.06.2025

Job Description:

Job summary

The primary focus of this position is to ensure coordination, planning, and scheduling of appointments, communication with customers, and servicing, maintenance, and repairs for field engineers, through accurate data management within our systems.

Key skills required for this role

Field service Coordinator, service desk scheduling, Planner, Administration

Important

Field service Coordinator, service desk scheduling, Planner, Administration

Field Service Coordinator/Planner/Scheduler

Location: Whiteley, Hampshire

Salary: £23,000 - £25,000 per annum

Hours: Full-Time, Monday to Friday, 08:00am - 16:30pm

• Holiday Accrual: 28 days, including bank holidays, increasing up to 33 days with years of service
• Share Options: Offered each year
• Employee Discount: 35% Employee discount

Our client is the electronic security division of the group, engaged in the consultation, design, supply, installation, maintenance, and servicing of bespoke integrated CCTV, Intruder alarm, fire alarm, access control, and revenue parking systems.

We are seeking a dedicated and motivated Coordinator/Scheduler to join our electronic security division in Whiteley. This role presents an exciting opportunity for someone who thrives in a fast-paced environment and is committed to delivering exceptional customer service.

The primary focus of this position is to ensure coordination, planning, and scheduling of appointments, communication with customers, and servicing, maintenance, and repairs for field engineers, through accurate data management within our systems.

Key Responsibilities:

• Schedule and manage appointments efficiently.
• Communicate professionally and courteously with customers to address their inquiries and concerns.
• Accurately capture and input information from customers and engineers into our systems.
• Proactively identify and resolve issues to ensure smooth operations.
• Ensure all communication, whether written or verbal, is conducted in a friendly and understandable manner.
• Assist field engineers by taking calls and coordinating their schedules and planning their routes/jobs.
• Coordinate the procurement of necessary parts for jobs.
• Utilize service desk scheduling experience to optimize workflow.
• Previous experience in facilities management or a similar environment is desirable.

Requirements:

• Strong attention to detail and organizational skills.
• Excellent communication and interpersonal abilities.
• Proficiency in using technology and computer systems.
• Ability to work effectively in a team environment.
• Prior experience in a customer-facing role is advantageous.
• Demonstrated problem-solving skills.
• Share

Manages this role

Matchtech is a STEM Recruitment Specialist, with over 35 years’ experience