Field Service Coordinator

H-E Parts; Stone; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in the power sector is hiring a Field Service Coordinator. In this role, you'll oversee service order processes and ensure customer satisfaction while managing logistics. If you enjoy working in a team and have strong interpersonal skills, this role offers a great opportunity for your professional development.

Benefits

Inclusive Work Environment

Career Growth Opportunities

Supportive Team Culture

Work-Life Balance Options

Competitive Salary and Pension Plan

Qualifications

• Experience working in a service organisation.
• Experience interacting with field personnel.
• Strong communication skills, both verbal and written.
• Pro-active approach to managing complex situations.

Responsibilities

• Manage all aspects of the service order process.
• Coordinate, plan, and schedule all service jobs.
• Manage customer satisfaction and ensure quality delivery.

Skills

Communication

Organizational Skills

Interpersonal Skills

Attention to Detail

Job description

Location:

Stone, Staffordshire, United Kingdom

Job ID:

R0071821

Date Posted:

2025-02-11

Company Name:

HITACHI ENERGY UK LIMITED

Profession (Job Category):

Administration & Facilities

Job Schedule:

Full time

Remote:

No

Job Description:

Due to continued business growth, Hitachi Energy are hiring a Field Service Coordinator for our High Voltage Service Business Unit in Stone, Staffordshire. Do you have experience within a service organisation, combined with exceptional interpersonal skills and a high attention to detail? You will manage all aspects of our service order process within this key role which requires you to travel throughout the UK and Ireland. If you feel inspired by this challenging and rewarding role - we want to hear from you.

You’ll be managing customer satisfaction to ensure Hitachi Energy fulfils it's contractual obligations and business requirements. If you enjoy working in a close-knit team, where you can work with real a sense of pride and purpose, you will gain a huge sense of pleasure in being part of the Hitachi Energy family in our HV Service team. In return for your hard work and commitment, we offer you a great opportunity for career development. Hitachi Energy are totally committed to investing in your future.

• Build and maintain sustainable relationships with customers. Manage customer requirements and customer enquiries. Ensuring continuous communication.

• Coordinates, plan, schedule and oversee all Service jobs with the necessary resources, spare parts and logistics for site.

• Manage customer satisfaction by ensuring that Hitachi Energy fulfils its contractual obligations and business requirements.

• Ensure the required quality is delivered and the health, safety and environmental issues are competently managed.

• Review the scope of the work and ensures that all parties fulfil their contractual obligations, particularly in regard to claims and changes.

• Manage the Service order process in a timely manner from order handover to invoicing and cash collection.

• Manage all required reporting and documentation. Ensures all necessary data has been registered in a timely manner in the system.

• Cooperate and coordinate activities with other Hitachi Energy business units and teams to harmonize Service activities and to maximize Service sales at every opportunity.

• Ensure the transfer of Service findings to the product/system Local Business Units for improvement of their offerings.

Background:

• Experience working in a Service organisation.

• Experience of interacting with Field (non-office) personnel

• Be organised, structured and pro-active approach to managing complex situations.

• Strong communication skills both verbal and written.

• Must be willing/able to travel throughout UK & Ireland to conduct site visits, safety tours and build on-site product knowledge

What We Offer

• Inclusive Work Environment: We foster a diverse and inclusive workplace where everyone feels valued and respected.

• Career Growth: Enjoy excellent career opportunities in a global company that supports your professional development.

• Supportive Team: Be part of a team with inspiring colleagues who collaborate and support each other.

• Work-Life Balance: We understand the importance of work-life balance and offer flexible working arrangements.

• Competitive Benefits: Receive a competitive salary and pension plan.

More about us

Bring your very own sense of pride and purpose as you help us drive forward the Fourth Industrial Revolution – creating a sustainable future for our planet, and your career. Join Hitachi and harness the power of our diverse global network, as you collaborate with and learn from our world-class teams.

Hitachi Energy complementary strengths, we plan to form a new and stronger global leader in the power sector. Hitachi Energy will have more than 230 years of combined heritage and experience. Join us on this exciting journey.

Talent Partner , Dianne Cooper - [e-mail] answer your questions on the position.

Would you like to help us develop the technology of tomorrow? Applications will be reviewed on an ongoing basis, so don’t delay – apply today!

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.