Field Service Coordinator

Wärtsilä Corporation; Fareham; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic Field Service Coordinator to join their team. This role involves providing essential support to Field Service Engineers, ensuring the smooth operation of service projects across marine, oil and gas, and energy sectors. You will manage various activities, from ordering critical parts to developing accurate quotations, all while fostering communication with internal and external stakeholders. This is a permanent position located in Fareham, offering a unique opportunity to contribute to a cleaner maritime future through innovative solutions. If you are detail-oriented, customer-focused, and ready to embrace a diverse work environment, this role is perfect for you.

Qualifications

• Technical background in service is desirable but not essential.
• Ability to communicate effectively and solve problems.

Responsibilities

• Coordinate Field Service activities and ensure quality execution.
• Liaise with engineers and monitor job completion as per quotation.
• Manage customer inquiries and support service delivery.

Skills

Communication Skills

Problem-Solving

Attention to Detail

Customer Understanding

Education

Recognised Engineering Qualification

Equivalent Experience

Job description

Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world’s widest portfolio and service network, we – Wärtsilians - deliver efficient, safe and sustainable integrated products and solutions to enhance the business of our customers. The opportunities presented through digitalisation and new technologies are offering a new era of shipping. Did you know that shipping is the world’s most efficient mode of transportation and that 88% of the world's trade is carried by sea?

We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Are you ready to jump onboard?

We now have a very exciting opportunity for you to join our team to provide daily support to the Marine, Parts & Services Field Service Engineers. As a Field Service Coordinator, you will be embedded into providing excellent support for our customer and colleagues by ensuring the smooth running of activities of our Field Services teams.

Each day at Wärtsilä varies and no two service projects are the same. As Field Service Coordinator, you will be responsible for multiple service projects and ensuring all work is completed within defined budgets, as per quotations and to meet time-sensitive deadlines.

You will be managing various Wärtsilä Field Service activities at global installations within the marine, oil and gas, and energy sectors. Daily activities include providing technical support to on-site FS engineers, communicating with internal and external stakeholders, ordering of critical parts and tooling as required, reviewing service reports, and developing accurate quotations and invoicing.

This is a permanent role and is located in Fareham, Hampshire.

What are your main tasks and responsibilities?

• Responsible for the successful coordination relating to Field Service activities.
• Ensure all service work under your control is correctly executed with proper utilisation of labour to maintain a high quality of service.
• Liaise with service engineers, monitoring to ensure that jobs will be completed as per quotation.
• Review service reports related to the project and ensure follow-ups are conducted in a timely and professional manner.
• Provide support in managing customer enquiries related to Engine Service.
• Promote a close liaison with Account Managers & Sales Support Team to ensure best possible delivery of service to the customer.
• Inform internal and external stakeholders such as the customer, sales spare parts, and account manager, regarding required support.
• Identify and implement improvements through cost-efficient means.
• Attend customer site visits with internal stakeholders and communicate effectively with on-site teams relative to the service job.

What do we expect from you?

• A technical background, preferably within a service position is desirable but not essential.
• Demonstrable ability to communicate & solve problems effectively.
• Structured, good attention to detail and self-motivated.
• You will have an excellent customer understanding.
• Recognised Engineering qualification, or equivalent experience.
• Willingness and ability to travel nationally and internationally.

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.