Field Service Contracts Coordinator

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Field Service Contracts Coordinator, Irlam

Client:

Location:

Irlam, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

7

Posted:

18.04.2025

Expiry Date:

02.06.2025

Job Description:

We are looking for an experienced Subscription (Service Contract oriented) professional to coordinate on-time renewal quoting, expedite and drive greater efficiency and execution to our global customer base within Subscription management covering a varied product platform/service offering portfolio utilizing Sales Force and Oracle Cloud.

What you’ll do

1. Track customer subscriptions due for renewal and proactively issue new quotations within agreed KPIs and Service Level Agreements (in alignment to our Annual Operation Plan), thus maintaining and building growth within our business relationship (65% of our AOP/revenue is Subscription driven).
2. Lead and execute (external and internal) follow-up, providing customer feedback and/or any revision(s) within agreed KPIs and Service Level Agreements.
3. Ensure all customer Purchase Orders are expedited and transacted (within forecasted renewal period) and in compliance with Azenta Legal and Clean Order Book principles, ensuring all agreed effectives are present and correct in Oracle Cloud/Sales Force.
4. Lead weekly status reviews and present any risks and opportunities to the business.
5. Update/maintain customer install/asset base within Sales Force.
6. Ensure Planning and Subscription reporting is kept updated to support any ad hoc analytical presentations using Oracle, Teams, Excel.

What you’ll bring

• The successful candidate will conduct themselves in a professional manner and will represent Azenta Life Sciences in the best possible way during customer contacts.
• Demonstrate at least two years relevant Subscription/Planning experience.
• Proficient in MS Office applications: Strong Excel skills.
• Preferably have a Service orchestrated background/awareness accompanied by a high level of financial forecasting.
• ERP experience in either/or Oracle/SAP and Sales Force.
• Excellent verbal and written communication skills.
• Execute Sense of Urgency, represent the voice of the customer.
• High organizational skills and ability to multitask.
• Must be flexible, fast thinking, conscientious, and accepting of change management.
• Be self-driven and a team player.
• Additional language skills would be advantageous.

Azenta Life Sciences is the leading worldwide provider of robotic compound management and biological sample storage systems. With a strong focus on retaining long-term sample integrity, data storage and security, systems provided by Azenta are transforming the productivity and streamlining the workflow of scientists across a broad range of life science applications, including drug discovery and biobanking.