Field Service Contracts Coordinator

ZipRecruiter; Irlam; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking an experienced Subscription Management professional to enhance customer relationships and drive efficiency in service contract renewals. This role involves tracking subscriptions, issuing quotations, and ensuring compliance with internal standards while utilizing tools like Salesforce and Oracle Cloud. The ideal candidate will possess strong organizational skills, a sense of urgency, and the ability to multitask effectively. Join a forward-thinking company that values innovation and customer satisfaction in the life sciences sector, where your contributions will make a significant impact on the business and its clients.

Qualifications

• Experience in Subscription Management and Planning with a focus on customer relations.
• Proficient in Salesforce and Oracle Cloud for managing subscriptions.

Responsibilities

• Coordinate on-time renewal quoting and manage customer subscriptions.
• Lead follow-ups and ensure compliance with legal and operational standards.

Skills

Subscription Management

Customer Relationship Management

Financial Forecasting

Communication Skills

Organizational Skills

Multitasking

Sense of Urgency

Education

2+ years of relevant experience

Tools

Salesforce

Oracle Cloud

MS Office

Excel

Job description

Job Description

We are looking for an experienced Subscription (Service Contract oriented) professional to coordinate on-time renewal quoting, expediting, and driving greater efficiency and execution to our global customer base within Subscription management covering a varied product platform/service offering portfolio utilizing Sales Force and Oracle Cloud.

What you’ll do

1. Track customer subscriptions due for renewal and proactively issue new quotations within agreed KPIs and Service Level Agreements (in alignment with our Annual Operation Plan), thus maintaining and building growth within our business relationship *65% of our AOP / revenue is Subscription driven.
2. Lead and execute (external and internal) follow-ups, providing customer feedback and/or any revisions within agreed KPIs and Service Level Agreements.
3. Ensure all customer Purchase Orders are expedited and transacted (within forecasted renewal period) and in compliance with Azenta Legal and Clean Order Book principles, ensuring all agreed effectives are present and correct in Oracle Cloud/Sales Force.
4. Lead weekly status reviews and present any risks and opportunities to the business.
5. Update/maintain customer install/asset base within Sales Force.
6. Ensure Planning and Subscription reporting is kept updated to support any ad hoc analytical presentations using Oracle, Teams, and Excel.

What you’ll bring

• The successful candidate will conduct themselves in a professional manner and will represent Azenta Life Sciences in the best possible way during customer contacts.
• Demonstrate at least two years of relevant Subscription/Planning experience.
• Proficient in MS Office applications: Strong Excel skills.
• Preferably have a Service orchestrated background/awareness accompanied by a high level of financial forecasting.
• ERP experience in either/or Oracle/SAP and Sales Force.
• Excellent verbal and written communication skills.
• Execute Sense of Urgency, representing the voice of the customer.
• High organizational skills and ability to multitask.
• Must be flexible, fast-thinking, conscientious, and accepting of change management.
• Be self-driven and a team player.
• Additional skills would be advantageous.

About Azenta

Azenta Life Sciences is the leading worldwide provider of robotic compound management and biological sample storage systems. With a strong focus on retaining long-term sample integrity, data storage, and security, systems provided by Azenta are transforming the productivity and streamlining the workflow of scientists across a broad range of life science applications, including drug discovery and biobanking.