Field Sales and Education Executive

Pai Skincare; London; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading skincare brand is seeking a Field Sales and Education Executive in London to enhance customer service and education across key retail locations. This role involves training retailer teams, engaging customers, and promoting brand values, with opportunities for travel and professional growth.

Benefits

25 days annual leave plus public holidays

Free skincare products

Company discount for friends and family

Wellbeing support and private healthcare

Contributory pension scheme

Life insurance

Qualifications

• Proven success in department stores & specialty stores.
• Fluent in English; other European languages beneficial.
• Excellent written and verbal communication skills.

Responsibilities

• Drive brand love through educating retailer teams.
• Deliver engaging training sessions and workshops.
• Build relationships with store teams and retail partners.

Skills

Communication

Team Collaboration

Customer Engagement

Training Delivery

Job description

Join to apply for the Field Sales and Education Executive role at Pai Skincare

Join to apply for the Field Sales and Education Executive role at Pai Skincare

Since launching in 2007, Pai Skincare has empowered tens of thousands of people to achieve happier, healthier skin. Born from our founder Sarah Brown’s personal journey with hypersensitive skin, we’ve grown into a globally recognised, award-winning skincare brand.

Our West London HQ is where the magic happens—where every bottle is formulated, manufactured, and shipped with care. We're proud to be leaders in ethical, sustainable skincare, pushing the boundaries with natural, high-performance ingredients. Now, we're looking for passionate individuals to join our team and help us reach millions more around the world.

Why this role matters:

We are looking for a Field Sales & Education Executive based in London to drive excellence in customer service and education in our key retail doors across the UK & Ireland.

You will be responsible for driving brand love through educating retailer teams, organising events around key promotional periods, engaging with customers on the shop floor and increasing retail sales in key doors across the UK & Ireland. This role will also include occasional EU travel to support our European retailers. This is the perfect opportunity for someone passionate about the skincare and retail industry, who is a confident delivering brand and product training to drive Pai’s core messages and values.

What you'll be doing:

• Be a Brand Ambassador for Pai in key retail doors, assisting customers to shop the range and make product recommendations.
• Deliver engaging and informative training sessions, workshops, train-the-trainer, both in-person and online, to effectively communicate product benefits and drive conversion.
• Support on the creation of compelling educational materials, slide decks, videos, and any other useful material that resonate with customers and drive sales.
• With an eye for detail on stock, merchandising, POS you will ensure all sales KPIs are delivered.
• Build great relationships with the store teams
• Develop and deliver a programme of events in collaboration with the commercial and trade marketing teams
• Assist in executing the customer (trade) marketing plan to our retail partners.
• Ensure timely and on brand execution of all product launches through relevant education models.
• Support and update annual master brand training deck and NPD updates, combining product knowledge and advance selling kills
• Communicate all information accurately, timely & effectively both externally & internally.
• Seek new and review in store POS in line with brand requirements, promo space windows.
• Work alongside the Commercial & Marketing teams, working in collaboration with the Senior Commercial Managers.
• Establish & maintain relationships with retail partners including beauty floor managers, training managers and sales associates.
• Complete weekly reporting as per the Senior Commercial Managers needs
• Ensure that the training diary is kept up to date.
• Share essential sales information a timely manner.

What you’ll bring:

• A passion for skincare and the journey we’re on.
• An ethical and noble approach. You would never risk Pai’s brand values or reputation to hit a target (there’s goodness built into all we do – and there’s always another way).
• You’ll be accustomed to and comfortable with being flexible in a fast-paced environment, where no two days will be the same.
• A proven success in department stores & specialty stores.
• Entrepreneurial spirit with proven results success.
• An engaging educator, confident in presenting and influencing at all levels.
• Adaptable training style, conscious of the needs of the audience.
• An ability to adapt and work in a fast paced and ever-changing environment.
• A true collaborator that brings teams together.
• Highly organised and possess excellent time management skills.
• Energetic, engaging, confident and positive.
• A positive “can do" attitude.
• An excellent written and verbal communication skills.
• Happy to travel within the UK, with occasional travel to the EU
• Willing to work weekends as needed to fit the needs of the business
• Fluent in English – other European languages beneficial but not essential

How we work

This is a field based role with one day a week working form home or PAI HQ in Acton

What you'll get in return

• Field based – with 1 day per week working from home or Pai HQ in Acton
• 25 days annual leave, plus public holidays
• Your birthday day off too!
• Free skin care products (Pai ones!)
• Company discount for yourself, friends and family
• Wellbeing support - Employee Assistance Programme and private healthcare (BUPA)
• Contributory pension scheme
• Life insurance

Equal opportunities

We celebrate diversity in our customers, our products and our people. We champion inclusivity and an environment where you can truly belong and be the best version of you.

We’re committed to equal opportunities and welcome people from all backgrounds, perspectives, ideas and experiences.

If you feel you would benefit from any support or reasonable adjustments during the recruitment process, please don’t hesitate to let us know and we will do our best to help you to be at your best through this process.

REF-221762

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Sales

• Industries

  Retail

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