Field Retail Education Trainer

SEPHORA; Greater London; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Private Healthcare

Life Assurance

Private Pension

Annual salary reviews

Employee discount

Birthday day off

Wellbeing platform

LVMH Heart Fund

Generous holiday allowance

Job summary

SEPHORA UK is hiring a Field Retail Education Trainer to bring SEPHORA's education strategy to life across London, the North and the South. You’ll coach Cast Members, deliver engaging learning experiences, and partner with Store Leaders and HR to drive improvements in client experience and store performance.

In this field role, you’ll welcome new starters, develop future leaders, and embed service behaviours with practical feedback, using classroom, virtual and in-store methods to inspire growth

Qualifications

• Experience in retail learning, training or coaching in beauty or luxury.
• Ability to coach diverse audiences across classroom, virtual and in-store.
• Commercial awareness and understanding of how education improves client experience.
• Excellent relationship-building and communication with Store Managers and HR.
• Analytical approach to learning data and turning insights into actions.

Responsibilities

• Deliver SEPHORA University learning programmes across your region.
• Deliver onboarding programmes for M&S, Boutiques and new starters.
• Facilitate classroom, virtual and in-store learning across product, service, leadership and commercial capability.
• Coach Store Leaders, Beauty Advisors and Specialists with practical feedback.
• Identify development needs and follow up on progress.
• Embed SEPHORA service behaviours to ensure inclusive client experiences.
• Build partnerships with Store and Regional Leaders and HR.
• Support launches and commercial priorities through training.
• Work with the wider Retail Education team to standardize programmes UK.
• Evaluate learning through retention and observable behaviour changes.
• Identify trends and refine development actions.
• Champion continuous development and share best practice.

Skills

Retail learning

Training delivery

Coaching

Customer focus

Relationship building

Communication

Analytical thinking

Organization

Adaptability

People development

PowerPoint

Excel

Tools

PowerPoint

Excel

Job description

At SEPHORA UK, beauty isn’t just what we sell - it’s who we are. It’s the freedom to express yourself, the thrill of discovering something new, and the power of belonging to a community that celebrates every identity. From our beginnings in France in 1969 to becoming part of the LVMH family, we’ve always pushed boundaries through creativity, innovation, and inclusivity.

Today, with nearly 500 iconic brands and our own SEPHORA Collection, we’re redefining the future of prestige beauty as we continue our bold expansion across the UK. If you’re ready to bring passion, energy, and a love for immersive retail experiences to one of the world’s most dynamic beauty markets, this is your moment to shape what comes next.

The Opportunity

As our Field Retail Education Trainer, you’ll bring SEPHORA’s retail education strategy to life across your region, helping our Cast Members build the confidence and capability to deliver unforgettable client experiences. Working closely with Area Managers, HR Business Partners, Store Leaders, Beauty Advisors and Specialists, you’ll deliver engaging learning experiences and practical, in-the-moment coaching. From welcoming new starters to developing future leaders, you’ll help turn learning into lasting changes in behaviour, stronger store performance and opportunities for our people to grow. This is a highly visible field role for someone who loves developing others, building trusted relationships and creating a culture where every day is a learning day. We have multiple opportunities including regional roles in London, the North and the South.

What You’ll Be Doing…

• Deliver SEPHORA University learning programmes across your region, bringing national education priorities to life in stores.
• Deliver onboarding programmes for M&S, Boutiques and new starters, helping Cast Members build strong foundations from the outset.
• Facilitate engaging classroom, virtual and in-store learning across product, service, leadership and commercial capability, adapting your approach to different audiences and store environments.
• Coach Store Leaders, Beauty Advisors and Specialists, providing practical feedback that helps them apply their learning on the shop floor.
• Support Store Leaders to identify individual and team development needs, agree clear actions and follow up on progress.
• Embed SEPHORA’s service behaviours to support consistent, inclusive client experiences, using Love Meter and Mystery Shopping results to focus coaching where it matters most.
• Build strong partnerships with Store and Regional Leaders and HR Business Partners, translating business priorities and capability gaps into targeted education and coaching.
• Support new launches, key business initiatives and commercial priorities through relevant training and team engagement.
• Work with the wider Retail Education team to deliver learning programmes consistently across the UK, sharing field insights to help improve our education offer.
• Evaluate learning through knowledge retention, coaching follow-up and observable changes in behaviour, connecting development to client experience and store performance.
• Use learning and performance insights to identify trends, refine development actions and ensure learning continues beyond the classroom.
• Identify emerging talent and support future SEPHORA Leaders, Specialists and Experts through targeted coaching and opportunities to stretch their capabilities.
• Contribute to succession planning with Store and Regional Leaders, helping Cast Members prepare for their next career step.
• Champion continuous development, celebrate successes and share best practice across your region.

What You’ll Bring…

• Strong experience in retail learning, training, coaching or people development, ideally within beauty, luxury or another fast-paced, customer-focused environment.
• Confident facilitation skills, with the ability to bring learning to life for different audiences across classroom, virtual and in-store settings.
• Strong coaching capability, with the confidence to give constructive, actionable feedback.
• Commercial awareness and an understanding of how education can improve client experience and retail performance.
• Excellent relationship-building and communication skills, with the ability to work effectively with Store Managers, Regional Leaders and HR.
• An analytical approach, with the ability to interpret learning and performance information and turn insights into focused development actions.
• Strong organisation and follow-up skills, with the independence to manage competing priorities across multiple stores.
• An adaptable, solutions-focused approach and the ability to respond to changing business needs.
• A genuine passion for developing people, recognising potential and creating opportunities for others to grow.
• A commitment to role modelling SEPHORA’s values, learning culture and ambition to welcome everyone into the world of beauty.
• Confidence using Microsoft Office, particularly PowerPoint and Excel, with strong reporting and follow-up skills.

Beautiful Benefits At SEPHORA UK

• Private Healthcare, Life Assurance and Private Pension from day one.
• Competitive pay that grows with you, including annual salary reviews.
• A generous employee discount across the world’s best beauty brands.
• A paid day off on your birthday.
• Access to a wellbeing and perks platform.
• LVMH Heart Fund support.
• Generous holiday allowance, with the option to buy more.
• And more…

Together, we belong to something beautiful.

SEPHORA is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.

We welcome applications from all suitably qualified candidates. Please note that we are unable to provide visa sponsorship for this role, so applicants must have the right to work in the UK at the start of employment and will be asked to provide relevant evidence.