Field Quality Rep - QSP

CPM Ireland; Belfast; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in beverage service in Northern Ireland is seeking a Dispense Quality Representative. You will be responsible for maintaining beer dispense equipment, managing client relationships, and ensuring service quality. Candidates must have a full driving license and at least 1 year of experience in a field quality role. The ideal candidate is customer-focused and able to work autonomously.

Benefits

Base Salary

Daily Lunch Allowance

Company vehicle

Fuel Card

Phone Allowance

Tablet

Expenses covered for out-of-pocket costs

Qualifications

• Full driving licence is essential.
• 1 years Dispense/Field Quality Rep experience.
• Energetic and enthusiastic.

Responsibilities

• Completing dispense line hygiene procedures.
• Resolving customer Emergency Calls.
• Managing equipment stocks accurately.

Skills

Excellent interpersonal and communication skills

Target driven with proven record of achieving KPIs

Ability to manage client and customer relationships

Organised and can manage priorities

Knowledge of beer dispense systems

Education

Education to Leaving Certificate

Qualification in a trade

Job description

Overview

Are you passionate about beer, do you want to be a key player in ensuring consumers get the perfect pint of Diageo’s market leading draught beer brands such as Guinness, Harp, Rockshore, Carlsberg or Smithwick’s? The primary focus of this role is to maintain beer dispense equipment across NI for our client Diageo.

Every member of the CPM team contributes to the overall growth of our business. People are at the core of CPM’s business proposition so as a key member of the QSP team this role is expected to make a significant contribution to delivering value for our client demonstrating initiative to drive best practice and continuous improvement. A “can-do” attitude combined with a customer-centric focus is essential for success in this role.

Deadline to apply: September 30th at 5pm.

Responsibilities

• Completing dispense line hygiene procedure to a scheduled journey plan.
• To respond to and resolve customer Emergency Calls.
• Accurate management of equipment stocks in district.
• Accurate recording of Diageo Ireland assets in trade.
• Stock and equipment reporting in trade.
• Product Quality Tracking and reporting.
• To carry out Age of Beer reporting and return beer tagging.
• To build and maintain strong customer relationships.
• To assist with outlet refurbishments and system upgrades when required.
• To complete tap resites when required.
• The installation and withdrawal of dispense equipment to include permanent and temporary equipment when required.
• Delivery and placement of POS material and basic merchandising when required.
• All the above to be completed to company standard and within all specified SLA’s.
• To operate in an effective, efficient and professional manner when completing all tasks and representing CPM and client.
• To work within industry health and safety standards.
• To generate new ideas and ways of working.
• To consistently strive to reach highest standards of performance for customers.
• To always ensure that you operate in an effective and efficient manner to complete all tasks.
• To undertake any other duties and responsibilities as instructed by your line manager.

Requirements

• Full driving licence is essential
• 1 years Dispense /Field Quality Rep experience
• Excellent Interpersonal and communication skills
• Ability to build and maintain excellent client and customer relationships.
• Can demonstrate a clear ability to manage client and customers in a professional manner.
• Knowledge of beer dispense systems and equipment desirable.
• Knowledge of beer dispense fault finding desirable.
• Target driven with proven record of achieving KPI’s.
• Organised and can manage a host of priorities.
• Excellent commercial awareness
• Energetic and enthusiastic
• Previous electrical or plumbing experience desirable
• Experience diagnosing faults.

Qualifications

• Education to Leaving Certificate.
• Qualification in a trade is desirable.

Key Competencies

Delivery of KPI’s

Complete to SLA Visits – 95%

Cleaned to SLA Lines – 94%

Surge Line Target – 87.5%

Surge Performance – 92%

E Calls – Complete to SLA

RB Data Inputting - Accuracy

SDC’s Results

Benefits

• Base Salary
• Daily Lunch Allowance
• Company vehicle
• Fuel Card
• Phone Allowance
• Tablet
• Expenses – all out of pocket expenses i.e. parking, tolls etc.