Field Quality Assurance Specialist, Country Aces and Quality Team

Amazon; Tilbury, Norwich; On-site; GBP 30,000 - 55,000; Full time

Job summary

An established industry player is seeking a Field Quality Assurance Specialist to join their dynamic ACES and Quality team. This role focuses on improving delivery operations and enhancing customer experiences through innovative process improvements. You will leverage data analytics and problem-solving skills to monitor quality metrics and conduct audits. This position offers a unique opportunity to work in a fast-paced environment where your contributions can significantly impact operational excellence. Join a team that values innovation and commitment to service, and help shape the future of logistics.

Qualifications

• Proficiency in German (C1 CEFR) is essential for this role.
• Experience with data analytics to identify and resolve issues.

Responsibilities

• Complete daily address data quality routines to improve delivery quality.
• Monitor and analyze data to track key quality metrics.
• Conduct audits and assessments of field processes.

Skills

Data Analytics

Problem-Solving

Customer Service Skills

Proficiency in German (C1 CEFR)

MS Office (Word, Excel, Outlook)

Tools

Transportation Management Systems

Job description

Field Quality Assurance Specialist, Country Aces and Quality Team

Start date: August 15, 2025.

Operations is the heart of Amazon. As a member of the ACES (Amazon Customer Excellence Systems) and Quality team, you will address complex challenges and optimize delivery station operations by providing knowledge and tools to improve performance. Your goal is to design and implement process improvements to enhance customer experience, focusing on Amazon’s delivery network and third-party vendors.

Key Responsibilities

1. Complete daily address data quality routines to improve delivery quality.
2. Monitor and analyze data to track key quality metrics.
3. Conduct audits, assessments, and deep dives of field processes.
4. Utilize logical, analytical, and problem-solving skills to identify improvements.
5. Communicate quality issues impacting customer experience.
6. Verify access codes and delivery instructions, updating records as needed.

A Day in the Life

Join the ACES and Quality team to create exceptional customer experiences daily. We value innovation, problem-solving, and a passion for world-class service that transforms commerce.

About the Team

Amazon Logistics (AMZL) manages last-mile delivery via third-party partners, focusing on operational excellence and innovative delivery solutions like Amazon Fresh, Prime Now, and Amazon Restaurants. Our team supports both 'under the roof' processing and 'on the road' delivery via Amazon Flex, striving to enhance customer experience and reduce our carbon footprint with advanced vehicles and technology.

Basic Qualifications

• Proficiency in German (C1 CEFR), both written and spoken.
• Experience with data analytics to identify issues.
• Proficiency in MS Office (Word, Excel, Outlook).

Preferred Qualifications

• Customer service skills for effective communication.
• Experience with transportation management systems.
• Parcel delivery experience and geographic expertise.

This role requires on-site presence, with occasional schedule adjustments. Amazon promotes diversity and equal opportunity. For privacy and data security, see our Privacy Notice. If accommodations are needed during the hiring process, visit this page.