Field Performance Team Leader

Severn Trent Water; England; On-site; GBP 30,000 - 40,000; Full time

Job summary

Severn Trent Water seeks a Field Performance Team Leader to manage Metering Technicians in the Gloucester area. The role focuses on ensuring efficient field operations and enhancing customer experience while complying with health and safety standards. Candidates should possess excellent leadership, analytical, and communication skills, combined with a proactive attitude.

Benefits

25 days holiday + bank holidays

Annual bonus scheme up to £1,500

Leading pension scheme

Sharesave opportunity

10% discount with Busy Bee Nurseries

Dedicated training and development

Electric vehicle scheme

Family friendly policies

Two volunteering days per year

Qualifications

• Experience in team leadership and customer service environments.
• Good understanding of Health and Safety policies.
• Full UK Driving License required.

Responsibilities

• Manage multi-skilled Metering Technicians and ensure effective completion of field activities.
• Drive team performance to improve customer experience.
• Address customer enquiries and complaints through to resolution.

Skills

Communication

Analytical

Negotiation

Job description

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The role will be to cover the Gloucester area.

Hello. We’re Severn Trent and we think water is wonderful. And we’re pretty keen on people, too.

24 hours a day, 365 (sometimes 366) days a year we serve 4.8 million households and business across the heart of the UK. Each cuppa drank, each toilet flushed is only possible because of the 7,000 brilliant team members working across our patch.

We welcome people from all walks of life and celebrate individuality. We know diverse minds, experiences and backgrounds help us to learn and better serve our customers and the communities where they live.

If you want to do more because you care, we’d love to talk to you. There really is something for everyone here.

EVERYTHING YOU NEED TO KNOW

We have an exciting opportunity for someone to join our Field team as aField Performance Team Leader.

Managing a team of multi-skilled Metering Technicians, you’ll be responsible for ensuring all metering field activity is completed effectively and efficiently.

You’ll be responsible for driving team performance and aim to improve a customer’s overall experience which is at the heart of all we do here at Severn Trent.

Are you a Team Leader with experience of in an environment that requires accuracy and working at pace and the desire to deliver exceptional customer service?

Well, if you are, read on.

You’ll need to be a good team player and share the ethos of striving to work in the best team environment you can.

Having a full UK Driving License is required.

This role requires you to work Monday - Friday 8:00– 16:00

That’s right, set shifts and no weekends!

WHAT YOU’LL BRING TO THE ROLE

The key accountabilities of this role will include:

• Ensuring that all customer and business metering queries are dealt with in a timely manner and feedback from the field teams is received back by the business via the agreed process.
• Investigating and resolving Health and Safety jobs identified across the team and taking full responsibility for compliance and promotion of safe working practices.
• Identify opportunities for process improvement and/or the introduction of value-add services within the metering field journey.
• Having full compliance to all company and departmental Safe Systems of Work, Risk Assessments and Lone Working policies and procedures always.
• Maintaining accurate records regarding field work completed to allow for audit of all customers facing activity.
• Pro-actively managing customer enquiries and complaints through until resolution.
• Delivery against all Key Performance Indicators with particular focus on customer experience and operational effectiveness against stretching budgets

Apart from being a great fit for the team you’ll ideally have a strong people management background, with experience of dealing with household and non-household customers.

You’ll drive team development and creating a high performing team.

A good understanding of Health and Safety policies and procedures and experience managing a remote field-based team. You will haveexcellent communication, analytical and negotiation skills, and the ability to think objectively to plan, prioritise and resolve tasks, in a demanding target driven environment.

As this role involves travel, so a Full UK Driving License is Required.

You’ll need to be proactive and have the right attitude to work as you will be out on site most of the time.

The right skills and experience are important. But if you have the right character, positivity and a caring attitude we want to talk to you, too.

We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities.

We want people who show up and get involve. Those who are ready to be part of something bigger and who want to make a difference because they care. Is that you?

WHAT’S IN IT FOR YOU

Working here isn’t just a job. You can build a career at Severn Trent. We’ll reward you for it, too.

We have a range of benefits that recognise great work, and award-winning training to help you reach your potential.

And we’ll also help you play your part in looking after the environment and the communities where we live.

With that in mind, here are just some of our favourite's perks that you’ll get being part of the Seven Trent family:

• 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
• Annual bonus scheme (of up to £1,500 per annum based on company performance)
• Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
• 10% monthly discount with Busy Bee Nurserys, and one-week free childcare
• Dedicated training and development with our ‘Academy’
• Electric vehicle scheme and retail offers
• Family friendly policies
• Two volunteering days per year

WHAT’S NEXT

We can’t wait to hear from you.

Before you apply, you’ll need an updated copy of your CV and about five minutes to spare. If you’re not too sure about what you need to do, or have a question about the role before applying, please do reach out to our amazing team of recruiters at [e-mail] .

If your curiosity has been piqued and you're wanting to find out even more, search#LifeAtSevernTrenton social media.

Ps. we’ll always let you know the outcome of your application after the closing date - so keep an eye on your phone and emails!