Field Performance Manager

Southern Water; Oldham; On-site; GBP 43,000 - 51,000; Full time

Job summary

A leading utility company is seeking a Field Performance Manager for their Reservoirs & Boosters team. This permanent role involves managing performance, supporting frontline staff, and ensuring compliance to regulatory standards while improving customer service. Ideal candidates will have experience in operational management within the utilities sector, excellent communication skills, and a strong understanding of water treatment processes. Salary is up to £51,000 per annum based on skills and experience.

Benefits

Business needs car

Qualifications

• Experience in operational management within utilities or infrastructure industry.
• Strong understanding of water treatment processes and networks.
• Knowledge of regulatory frameworks governing water operations.
• Excellent communication skills with ability to engage effectively.
• Ability to interpret and analyse complex data sets.

Responsibilities

• Manage and oversee day-to-day performance of Water Reservoirs & Boosters.
• Identify trends in underperforming sites and develop strategies.
• Provide leadership and support to frontline staff through site visits.
• Monitor and report on key performance indicators related to operational efficiency.

Skills

Operational management

Water treatment processes

Data analysis

Communication skills

Job description

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Job Title: Field Performance Manager- Reservoirs & Boosters

Location: Burham/ Chatham or Weatherlees- Driving licence essential due to site visits

Work type: Permanent
Hours: 37 hours per week
Salary: Up to £51,000 per annum based on skills and experience plus a business needs car

Job Summary:
We are excited to be recruiting for a new position within our Operations team – Field Performance Manager for our Reservoirs & Boosters team! This role will play a critical part in managing performance of operational teams working on the frontline to deliver excellent service to customers. Managing a team of assistant process operators and a technical coordinator, you will be working closely with operational leaders and wider stakeholders across the business, you’ll ensure we meet or exceed regulatory standards whilst continuously improving services.

Responsibilities:
• Manage and oversee day-to-day performance of Water Reservoirs & Boosters, including incident management, compliance monitoring and field activities.
• Identify trends in underperforming sites/teams and develop strategies to improve performance against KPIs.
• Provide leadership and support to frontline staff through regular site visits, coaching and mentoring.
• Collaborate with operational leaders to implement initiatives aimed at enhancing customer experience and reducing complaints.
• Monitor and report on key performance indicators (KPIs) related to operational efficiency, environmental compliance, and customer satisfaction.
• Develop and maintain robust processes and procedures for data collection and analysis.
• Work closely with other departments such as Customer Service, Environmental Compliance, and Health & Safety to align efforts and drive continuous improvement.

Qualifications:
• Experience in operational management within utilities or infrastructure industry.
• Strong understanding of water treatment processes and networks.
• Knowledge of regulatory frameworks governing water operations.
• Excellent communication skills with ability to engage effectively with internal and external stakeholders.
• Ability to interpret and analyse complex data sets to identify trends and areas for improvement.
• Comfortable working outdoors in all weather conditions.

You will be part of our operational standby rota which is 1 in 10