Field Performance Manager

Ardent Advisors; Hartlepool; On-site; GBP 43,000; Full time

Job summary

A leading company in the construction sector seeks an Operations Manager in Hartlepool. The role involves resource planning, driving health & safety, and ensuring exceptional operational performance. Ideal candidates will have strong leadership skills and relevant qualifications in safety management, with a passion for delivering excellent customer service.

Benefits

Competitive salary

Pension

Healthcare

Holiday allowance (24-26 days)

Employee benefits programme

Cycle to work scheme

Employee Assistance Programme

Qualifications

• Experience in Metering and Developer Services operations.
• Knowledge of CDM legislation.
• Strong communicator and safety-focused.

Responsibilities

• Planning and managing daily field operations.
• Driving continuous improvement and monitoring performance.
• Leading teams in compliance with health & safety standards.

Skills

Leadership

Communication

Performance Monitoring

Continuous Improvement

Customer Service

Education

IOSH Managing Safely

CITB Site Managers Safety Training Scheme

NRSWA Supervisor qualification

Job description

£42,435

Hartlepool

We Do What We Say

That's why we need people like you to help us deliver on our promises. People who enjoy getting things done …

The Role

Reporting to the Senior Operations Manager and working closely with Programme Managers and Schedulers, you'll take charge of field resource planning and performance — making sure every job gets done efficiently, safely, and to the highest standard.

From streamlining operations to delivering exceptional service across the region, you'll be the driving force behind the smooth running of our field teams. You'll also lead the charge on hitting key targets for health & safety, customer satisfaction, quality, and productivity.

Here are some of the activities you'll be involved in…

• Planning and managing daily field operations for peak efficiency
• Driving continuous improvement and sharing best practices across teams
• Monitoring performance and output to uphold high standards
• Leading and inspiring teams in a fast-paced, people-focused environment
• Ensuring full compliance with health & safety, environmental, and water quality standards
• Keeping detailed H&S records to support our zero-harm, zero-strike culture
• Putting the customer at the heart of everything we do, protecting our reputation
  
  

We'd love to hear from you if you can demonstrate…

You hold IOSH Managing Safely or CITB Site Managers Safety Training Scheme, plus a NRSWA Supervisor qualification, and you've got strong working knowledge of CDM legislation.

You'll also have significant hands-on experience in Metering and/or Developer Services operations, with a clear understanding of what it takes to lead teams in the field.

You're a confident communicator, commercially minded, and genuinely passionate about safety, performance, and delivering a great customer experience. If you're ready to lead by example and drive results through your people — we want to hear from you.

Our Company

Every day we work smarter, greener and use our imaginations.

Our purpose at Clancy is simple - we make life better for everyone's growing families. We play a vital role in providing fresh drinking water and power to millions of homes and businesses and so much more.

We are one of the biggest family owned construction businesses in the UK and we care about our people, our clients and the environment.

What Next

You apply, and we respond within two weeks (we know how annoying it is not to hear anything back)! If you don't receive feedback within that timescale, please don't be afraid to chase us - one of our values is to do what we say we will do!

Benefits

In addition to helping you reach your career goals, a competitive salary, pension, healthcare and holiday allowance starting at 24-26 days per annum, we also offer perks including Clancy Xtras, our employee benefits programme with discounts for numerous well-known retailers such as Tesco, Sainsbury's, Currys PC World and Vue Cinemas, cycle to work scheme as well as an Employee Assistance Programme.

Clancy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our employees. If you require any reasonable adjustments to be made for you to attend an interview, please do let us know and we will be happy to accommodate.

We are proud signatories of the Armed Forces Covenant and Disability Confident Committed.

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