Field Performance Coach

M Group Services Limited; Newcastle upon Tyne; On-site; GBP 35,000 - 45,000; Full time

Job summary

Join a leading company in the telecom industry as a Field Performance Coach, where you will lead a team of engineers in delivering high-quality services. This hands-on role emphasizes problem-solving, performance improvement, and ensuring adherence to safety standards, providing a great opportunity to grow your career in a dynamic environment.

Benefits

Matched or contributory pension scheme

Online GP service, 24/7

Employee assistance programme

Access to retail discounts

Life assurance

Cycle to work schemes

Enhanced maternity and paternity leave

Company van and fuel card

Health Care Cash Plan

25 days annual leave plus bank holidays

Qualifications

• Experience in telecoms or a similar industry.
• Ability to lead a team and manage workloads.
• Strong communication and problem-solving skills.

Responsibilities

• Lead a group of engineers, ensuring high-quality work.
• Support the team in the field, solving problems.
• Coordinate with engineers, planners, and managers.

Skills

Communication

Problem Solving

Team Management

Job description

Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career; with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly, fun and respectful environment where you are encouraged to thrive.

Where will you be working?

At M Group Telecom, we’re enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future.

We deliver full network cycle services for fixed, private and mobile operators.

This role will be within our Fixed networks team, you’ll join our people who support providing turnkey solutions for the surveying, designing, building and commissioning new networks, while supporting the repair, maintenance and operation of existing networks.

Want to come and be a part of it?

What will you be doing?

We’re looking for a Field Performance Coach to join our team. You’ll lead a group of engineers, making sure they deliver high-quality work on time and to the right standards.

This role is hands-on. You’ll be out in the field, supporting your team, solving problems, and keeping everything running smoothly. You’ll check work, help improve performance, and make sure safety rules are followed.

You’ll work closely with other teams, making sure projects stay on track. Good communication is key. You’ll talk to engineers, planners, and managers to keep things moving.

We need someone with experience in telecoms or a similar industry. You should know how to lead a team, manage workloads, and get the best out of people. If you like working outdoors, solving problems, and leading a team, this could be the role for you.

What you’ll bring?

You bring energy, clarity and a passion for coaching. We need someone who thrives in the field, understands performance metrics, and knows how to inspire teams to deliver results. Your experience in retail or customer-focused environments, combined with strong communication and problem-solving skills, will help drive continuous improvement. You’ll be confident working independently, adaptable to change, and always focused on helping others succeed.

What’s in it for you?

We offer a range of benefits designed to support your life in and out of work, some of which include.

• Matched or contributory pension scheme
• Online GP service, 24 hours a day, 365 days a year
• Employee assistance programme
• My Rewards portal, access to 1000’s of retail discounts
• Life assurance
• Cycle to work, salary finance and give as you earn schemes
• Enhanced maternity, paternity leave and adoption leave
• Reward and recognition scheme

In addition, this role offers;

• Company van/vehicle and fuel card for business use
• Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more!
• Discretionary bonus scheme
• 25 days annual leave plus bank holidays
• Recommend a friend – get rewarded for introducing people to us!

Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.

For certain roles, successful candidates will be subject to 3^rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.

#MgroupT INDREG