Field Operations Performance & Analytics Manager

CityFibre; West Midlands Combined Authority; Hybrid; GBP 55,000 - 71,000; Full time

Job summary

CityFibre is seeking a Performance & Analytics Manager to enhance their operational insights and analytics. In this hybrid role, you will design reporting systems and lead data-driven strategic decisions. Candidates should demonstrate strong analytical capabilities and relevant technical expertise, aiming to improve customer installations and revenue growth.

Benefits

25 days annual leave

Day off on your birthday

Private medical insurance

Qualifications

• Proven experience in performance analytics in an operational setting.
• Strong SQL skills for querying databases.
• Experience with reporting tools like Power BI and Tableau.

Responsibilities

• Design and implement a suite of reporting across Field Operations.
• Lead performance governance and report business metrics.
• Create impactful dashboards using Power BI and SQL.

Skills

Performance analytics

SQL

Data visualisation

Data analysis

Continuous improvement

Tools

Power BI

Tableau

Excel

Job description

Job Description

This hybrid role offers a great balance of home and office working. You’ll join your colleagues in your local office at least 2 days a week.

As the UK’s largest fibre-only network, and its only proven wholesale challenger, we’re busy setting new standards for what digital infrastructure can and should be.

Designed from scratch for the internet, our network is greener, more reliable and ready for the future. The products we provide over it not only lead the market on speed, value and service, they help businesses to innovate, provide entire communities with a better foundation for their digital lives and support economic growth, locally and nationally.

What does that mean for you? The opportunity to make internet connections (and daily life) a whole lot better, for a lot of people!

Joining us as a Field Operations Performance & Analytics Manager

As our Performance & Analytics Manager, you’ll be responsible for setting up a federated suite of reporting and analytics to underpin customer installs and revenue growth. You'll lead our transition to centralised operational insight, ensuring our business decisions are grounded in robust data and aligned to strategic priorities. This is your chance to shape how we track performance, identify improvement opportunities, and drive lasting impact across a national team.

You’ll receive a salary of up to £71,000, a performance related bonus, and a range of benefits to support you across your financial, physical and mental wellbeing.

This is some of what you can expect to be doing:

• Designing and implementing a full suite of federated reporting across Field Operations
• Leading performance governance and owning weekly/monthly business reporting cycles
• Creating impactful dashboards and reports using tools like Power BI and SQL
• Analysing data to uncover performance trends, risks, and improvement opportunities
• Supporting business strategy through operational insight and ROI tracking
• Championing continuous improvement through data-led project prioritisation and delivery
  
  
  

What You’ll Bring To The Role

A strategic mindset with strong technical skills, and the ability to translate data into real-world operational value. You’ll also have:

• Proven experience in performance analytics, ideally within an operational or field-based environment
• Strong SQL capabilities and experience querying backend databases
• Proficiency with reporting tools (Power BI, Tableau, Excel) and data visualisation techniques
• Confidence working independently and leading cross-functional engagement
• Familiarity with CRM systems (e.g., Salesforce, ServiceNow) and data architecture concepts
• Exposure to process improvement methodologies such as Lean Six Sigma
  
  
  

Diversity, Inclusion & Belonging

We’re a Times Top 50 Employer for Gender Equality. We’re endorsed by WORK180 and we’re a partner of Diversifying. We have pledged our commitment to the Armed Forces Covenant and we’re a Disability Confident Employer. Working together with our Employee Networks, we’re wholly committed to ensuring that our people’s voices are heard, and that everyone feels a sense of belonging and pride to be a part of CityFibre. If you’d like to explore our culture and values, check out The CityFibre Way.

What You Can Expect From Us

We want to offer you all the support you need to thrive inside and outside of work. This means giving you the tools to grow your career with us, as well as a comprehensive benefits package that you can adapt to your lifestyle. This includes 25 days annual leave, a day off on your birthday, a day off to support a charity or organisation of choice, a range of wellbeing and savings initiatives including private medical insurance, and supportive family friendly and menopause policies.

Additional Information

We want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed, starting with our recruitment process. No matter your background, family or carer status, ethnicity, sexual orientation, religion, age, disability, gender, or gender identity, we welcome your application. If you need any support or reasonable adjustments throughout the application process, please email us at [e-mail]. We want to help!