Field Operations Manager (Hardware)

Blue Yonder; East Hampshire; Remote; USD 91,000 - 115,000; Full time

Job summary

Join an innovative team at a forward-thinking company, where you will play a pivotal role in the deployment of cutting-edge hardware solutions. As a Field Operations Manager, you will oversee the operationalization of self-service kiosks, ensuring they meet customer specifications and timelines. This position offers the chance to collaborate with diverse teams and manage vendor relationships, contributing to a transformative approach in the logistics sector. With a strong focus on operational excellence and customer satisfaction, this role is perfect for those looking to make a significant impact in a dynamic environment.

Benefits

Medical, Dental, and Vision Coverage

401K with Matching

Flexible Time Off

Corporate Fitness Program

Additional Voluntary Benefits (Legal, Accident, Pet Insurance)

Qualifications

• 3-5 years in hardware field operations management, preferably logistics or technology.
• Experience with third-party vendors and excellent communication skills.

Responsibilities

• Manage hardware manufacturing and support partners for timely product delivery.
• Conduct on-site training for customers on hardware and software products.

Skills

Hardware Field Operations Management

Vendor Management

Excellent Communication Skills

Organizational Skills

Leadership Skills

MS Office Proficiency

Cross-Functional Team Collaboration

Education

Bachelor's Degree in a Related Field

4 Years of Relevant Experience

Tools

Mobile Device Management (MDM) Tools

Project Management Tools (e.g., Smartsheets, Teams)

Job description

Field Operations Manager (Hardware)

BY Title: Operations Manager; Project Manager

Location: Virtual within the US (CST or MST preferred)

Travel: Frequent domestic and occasional international travel is expected in this role

Visa Sponsorship: We are unable to provide Visa sponsorship for this role

Overview

Join our dynamic team at Blue Yonder, where innovation meets excellence. We are excited to announce an opportunity to be part of the Doddle team, which was proudly acquired by Blue Yonder in 2023. Doddle's renowned, cutting-edge solutions in last-mile delivery and returns management play a crucial role in driving forward our mission to revolutionize the supply chain landscape.

In the role of Field Operations Manager (Hardware), you will be responsible for ensuring the smooth deployment, implementation, and operationalization of our hardware self-service solutions (returns kiosks) at host service locations. The ideal candidate will possess strong organizational skills, operational proficiency, and a strategic mindset to align our technology solutions with customer goals while driving operational excellence and efficiency.

What You'll Do

Day-to-Day Vendor Management:

• Manage hardware manufacturing and support partners, including overseeing production timelines to ensure products are built within agreed schedules.
• Coordinate logistics to ensure timely shipment and delivery of hardware to designated locations.
• Supervise support partners to ensure site surveys, hardware staging, deployment, and installation are completed on time and meet customer specifications.
• Handle purchase orders and ensure timely vendor invoice processing.
• Develop hardware rollout and deployment plans based on production and installation timelines.
• Manage vendor KPIs, SLAs, and SLOs to ensure compliance.
• Assist with customizing training materials and managing translation timelines internally.

Customer-Facing Activities:

• Meet with potential and new customers to understand their logistical and operational requirements.
• Assess deployment timelines and hardware availability to plan installations accordingly.
• Oversee hardware pilot installations with third-party vendors, ensuring adherence to timelines and specifications.
• Configure hardware to ensure proper testing and functionality prior to deployment (training provided).
• Conduct on-site training for customers on Blue Yonder hardware and software products (training provided).

What We Are Looking For

Required Experience, Skills, and Attributes:

• 3-5 years of experience in hardware field operations management, preferably in logistics or technology sectors (e.g., kiosks, ATMs, EV chargers).
• Bachelor’s degree in a related field or 4 years of relevant experience in lieu of a degree.
• Experience working with third-party vendors and service providers.
• Excellent communication skills across all organizational levels.
• Ability to work with cross-functional, cross-cultural teams and management levels.
• Strong organizational and leadership skills.
• Proficiency in MS Office applications (Excel, Word, PowerPoint).
• Experience working with globally distributed teams, with flexibility in time management.

Preferred Extras:

• Knowledge of project management methodologies (e.g., PRINCE2, PMI).
• Experience with process improvement methodologies like Six Sigma.
• Familiarity with Mobile Device Management (MDM) or Enterprise Mobility Management (EMM) tools.
• Experience with Zebra, TSC, Honeywell, or Samsung handheld devices and printers.
• Exposure to kiosk or terminal technologies.
• Experience with collaboration and project management tools such as Smartsheets, Teams, OneDrive.
• Experience working within a tech organization, collaborating with DevOps, TechOps, and Product teams.

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The salary range for this position is: $91,111.54 - $114,888.45 USD.

This range reflects current national data; actual compensation may vary based on location, skills, experience, and other factors. The role is eligible for performance bonuses or commissions, depending on the position.

We prioritize employee wellbeing with a comprehensive benefits package including:

• Medical, Dental, and Vision coverage
• 401K with matching
• Flexible Time Off
• Corporate Fitness Program
• Additional voluntary benefits (Legal, Accident, Pet Insurance, etc.)

We are committed to fostering an inclusive workplace where everyone can share their unique talents and voices. We are proud to be an equal opportunity employer, embracing diversity and supporting various career and personal development opportunities.

Our Values

Our core values unify us and drive our success and that of our customers. Learn more about our values here: Core Values.

All qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.