Field Operations Manager - Complex Underground Assets

Jersey Electricity Plc; Orpington; Hybrid; GBP 40,000 - 45,000; Full time

Job summary

Thames Water is seeking a Field Operations Manager to lead initiatives across London networks. Located in Orpington, this role involves overseeing complex underground assets and working closely with teams to ensure project delivery. The ideal candidate will have excellent communication skills and a strong understanding of water processes.

Benefits

26 days annual leave

Company car allowance

Pension with up to 12% employer contribution

Performance-related pay up to 10% of salary

Health and wellbeing benefits

Qualifications

• Experience coordinating with internal and external stakeholders.
• Ability to manage multiple projects and deliver within SLAs.
• Proficiency with company IT systems is preferred.

Responsibilities

• Manage project delivery for complex underground and pressure management teams.
• Ensure governance of delivery metrics.
• Support implementation of new technical systems.

Skills

Good knowledge of water network processes

Excellent communication skills

High attention to detail

Tools

GIS

Watercore

Waternet

Z-One

PI

SCADA

MS Teams

Job description

This is an exciting opportunity to join Thames Water as a Field Operations Manager (Complex Underground Assets) across our London networks.

As a Manager for the Contract and Operations Team, you will be responsible for managing all Instrumentation Control & Automation (ICA), Mechanical & Electrical, and Pressure management work to ensure technicians and contracted partners have the necessary prerequisites to start and complete capital and planned maintenance programmes as scheduled.

Location and Working Pattern

• Base location: Orpington - Kent - BR60SQ
• Working pattern: Hybrid - 36 Hours Per Week (Mon-Fri)
• Candidates must have a full valid UK driving license as travel to other sites and in-field work will be required.

Responsibilities

• Manage water network prerequisites and activities delivered by the Complex Underground and Pressure Management Teams to facilitate project delivery.
• Ensure governance of key delivery metrics through relevant processes.
• Communicate professionally with all stakeholders to ensure efficient completion of Capex and maintenance programs.
• Support the implementation of new technical systems and processes to improve team efficiency.
• Engage with HS&W initiatives, providing examples of best practices and contributions to improvements.
• Provide accurate and timely information to project support technicians in the field to assist customer service.

Candidate Requirements

• Good knowledge of water network processes and standards; understanding and demonstrating best practices is highly desirable.
• Experience coordinating with internal and external stakeholders to deliver KPIs is desirable.
• Ability to work with Contracts managers and independently deliver work streams within SLAs.
• Ability to report and control overtime usage fairly and accurately.
• Proficiency with company IT systems and office software; experience with GIS, Watercore, Waternet, Z-One, PI, SCADA, MS Teams preferred.
• Excellent communication and interpersonal skills.
• High attention to detail with the ability to manage multiple projects.
• Proactive ownership of asset issues, especially high-priority or out-of-SLA cases, to attain resolution.

Benefits

• Salary: £40,000 - £45,000 depending on skills and experience
• 26 days annual leave, increasing to 30 with service, plus bank holidays
• Company car allowance
• Pension: up to 12% employer contribution
• Performance-related pay: up to 10% of salary
• Generous pension scheme, health and wellbeing benefits, cycle schemes, vouchers, life assurance

About Thames Water

We’re the UK’s largest water and wastewater company, serving over 16 million customers daily. We aim to build a better future for all by supporting our customers, communities, and the environment. Join us to make a difference and help us reach our goals in the years ahead.

We value diversity and inclusion, welcoming applications from everyone and providing support throughout the recruitment process. When crises occur, we rally together to support our customers, with opportunities to support frontline efforts as ambassadors.

Note: Due to high application volume, the advert may close early. We encourage you to apply promptly.