Field Operations Manager - Complex Underground Assets

Thames Water Utilities Limited; Badger's Mount; On-site; GBP 40,000 - 45,000; Full time

Job summary

Thames Water is seeking a Field Operations Manager to oversee management activities related to complex underground assets in Kent. The role requires extensive knowledge in water networks, project management experience, and excellent communication skills. Competitive salary and benefits, including annual leave and a company car allowance, are offered in a collaborative work environment dedicated to making a positive impact on communities and the environment.

Benefits

Annual Leave: 26 days, increasing to 30 with service

Pension Plan: Maximum of 12% contribution

Performance Related Pay Plan (PRPP)

Health and Wellbeing Benefits

Qualifications

• Very good knowledge of water network processes and standards highly desirable.
• Experience coordinating with internal and external stakeholders.
• Competent in using company IT systems with experience in GIS.

Responsibilities

• Manage all water network activities for capital and maintenance projects.
• Communicate efficiently with all stakeholders to complete projects.
• Support implementation of new technical systems for improved efficiency.

Skills

Communication

Project Management

Stakeholder Engagement

Attention to Detail

Education

Experience in Water Network Management

Full UK Driving License

Tools

GIS

SCADA

MS Teams

Job description

Job title Field Operations Manager - Complex Underground Assets Ref 41602 Division Asset Operations & Capital Delivery Location Orpington - Kent - BR6 0SQ Contract type Permanent Full/Part-time Full-time Hours 36 hours per week Salary Offering between £40,000 - £45,000 per annum depending on skills and experience + a car allowance on top. Job grade B Closing date 16/07/2025

This is an exciting opportunity to join Thames Water as a Field Operations Manager (Complex Underground Assets) across our London networks.

As a Manager for the Contract and Operations Team, you will be responsible for ensuring that the management of all Instrumentation Control & Automation (ICA) and Mechanical & Electrical and Pressure management work is in place to make sure that our technicians and contracted partners have the pre-requisites in place to allow them to start and complete our capital and Planned maintenance programmes as scheduled.

• Candidates must have a full valid UK driving license as travelling to other sites and field will be required.

What you'll be doing as a Field Operations Manager?

• Management of all water network pre-requisites and activities delivered by the Complex Underground and Pressure Management Teams to facilitate the delivery of capital and maintenance projects and programmes.
• Management of relevant processes to ensure governance of key delivery metrics.
• Communicating with all stakeholders in a professional manner to ensure efficient completion of Capex and maintenance programmes.
• Support the implementation of new technical systems and processes to improve efficiency of the Contract and Operations Team.
• Engagement with HS&W initiatives providing examples of best practice / contributions to HS&W improvements.
• Provision of accurate and timely information to the project support technicians in the field so that they have the knowledge to provide clear and relevant information to our customers.

What you should bring to the role?

• Very good knowledge on the processes of water networks, as well as Water Network Standards to understand and demonstrate best practice is highly desirable.
• Experience in coordinating for teams of internal and external stakeholders to deliver Key KPI’s is desirable.
• Work with Contracts manager and under own initiative to deliver specified work streams within SLAs.
• Ability to populate overtime usage in a controlled, reportable and fair basis.
• Competent at using appropriate company IT Systems and office-based software with preferable experience in GIS, Watercore, Waternet, Z-One, PI, SCADA, MS Teams.
• Excellent communication and interpersonal skills.
• High level of attention to detail with the ability to report and track progress of multiple projects.
• Proactively own either non-available asset issues on high priority assets, complex cases, or out of SLA cases, to attain a resolution.

What’s in it for you?

• Offering a salary between £40,000 - £45,000 depending on skills and experience
• Annual Leave: 26 days holiday per year, increasing to 30 with the length of service (plus bank holidays)
• Company car Allowance provided.
• Pension: Maximum of 12% = 2x employee contribution.
• Performance Related Pay Plan (PRPP): Max (of salary) = 10%. On Target (of salary) = 5%.
• Generous Pension Scheme through AON
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.

Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.

So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

Our overarching aim is to ensure that Thames Water is great, diverse, and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process . Our aim is to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support .

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.