Field Operations Manager

Aquent; London; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading multinational technology company is seeking a Field Operations Manager in London to lead the Community Delivery Programme. This role involves managing operational delivery, evaluating charity partners, and driving continuous improvement using data analysis. The ideal candidate will have experience in operations management and strong Excel skills, with a passion for making a positive impact in the community.

Qualifications

• Prior experience in operations, project or programme management.
• Experience using data to drive continuous improvement.
• Proven ability to work cross-functionally and communicate effectively.

Responsibilities

• Manage operational delivery of the Community Delivery Programme.
• Evaluate potential charity partners for alignment with operational requirements.
• Monitor performance metrics and conduct site audits.

Skills

Operations management

Strong Excel skills

Data analysis

Cross-functional communication

Problem-solving

Tools

SQL

Job description

Job Title: Field Operations Manager – Community Delivery Programme
Location: London, UK (5 days per week onsite)
Duration: Until 30th April 2026

Are you passionate about logistics and making a positive impact in your community? We are seeking a motivated and experienced Field Operations Manager to lead the delivery and growth of an innovative Community Delivery Programme that connects local charities with those in need.

About the Role:

As Field Operations Manager, you will be responsible for managing the operational delivery of a programme designed to support local communities through the distribution of essential items such as meals and supplies from food banks and non-profit organisations.

You will work closely with charity partners, delivery teams, and internal stakeholders to ensure safety, efficiency, and scalability. This is a hands-on role requiring both data-driven insights and strong interpersonal skills.

Key Responsibilities:

• Evaluate potential charity partners to ensure alignment with operational requirements.
• Lead the onboarding of new partners, implementing systems and standard operating procedures.
• Monitor performance metrics and conduct site audits to maintain high operational standards.
• Develop and drive initiatives focused on safety, quality, and delivery partner experience.
• Serve as the main point of contact for operational issues, ensuring rapid and effective solutions.
• Analyse data to identify trends, solve problems, and recommend improvements.
• Create and maintain documentation, including SOPs and safety guidelines.

What We’re Looking For:

• Prior experience in operations, project or programme management.
• Strong Excel skills (including Pivot Tables and VLookUp); SQL knowledge is advantageous.
• Experience using data to drive continuous improvement.
• Proven ability to work cross-functionally and communicate effectively with multiple stakeholders.
• Excellent problem-solving, organisational, and communication skills.
• Experience reporting to senior leadership and driving results independently.

** Next steps will be shared with shortlisted candidates by 8th August 2025 **

Client Description

Our Client is a FTSE 100, multinational technology company no longer known for just one thing. Their areas of expertise include e-commerce, cloud computing, digital streaming, artificial intelligence, original entertainment… the list goes on. Despite being primarily digital, their aim is to be the most customer-centric company in the world.

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Aquent is dedicated to improving inclusivity & is proudly an equal opportunities employer. We encourage applications from under-represented groups & are committed to providing support to applicants with disabilities. We aim to provide reasonable accommodation for any part of the employment process, to those with a medical condition, disability or neurodivergence.