Field Operations Manager

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Permanent, Full Time - travel across Merseyside

Due to significant growth, we are looking for 2 Field Operations Managers to drive compliance within the designated portfolio of our Asylum Accommodation and Support Services Contract (AASC). We focus on providing a high standard of accommodation for the service users we house through a combination of reactive and planned maintenance, completed by our team of multi-skilled maintenance operatives and approved contractors.

This is a crucial role, providing clear management to Maintenance Operatives and Housing Officers in their provision of property maintenance and support services. You will be accountable to the Head of Field Operations for all property maintenance and service user support services within your region; provide leadership and strategic direction to Housing Officers and Maintenance Operatives; and collaborate with other management team members to deliver outstanding and effective service.

As a key member of the Operations Management Team, you will be responsible for ensuring:

• Compliance with the AASC contract, company policies, processes, and procedures for your area of responsibility, through staff management and liaising with other teams, landlords, subcontractors, external agencies, and partners.
• All properties within your allocated area are safe, habitable, fit for purpose, and fully equipped according to contract standards, while also meeting regulatory and legislative requirements.
• Provision of service user dispersal, relocation, ongoing support, and discontinuation activities within your portfolio, ensuring all service users maintain compliance with their support conditions.

What you’ll need to do the role

Proven people management skills, the ability to analyze data, and produce accurate, timely reports are essential. Experience managing multi-skilled maintenance operatives, delivering against KPIs, working within tight deadlines and budgets, is highly desirable.

Why Serco

A place you can make an impact - With approximately [number] asylum seekers and over [number] properties, you'll be delivering an essential service that touches people's lives.

A place you can count on - Our diverse UK-wide operations offer opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways.

A place for you - We are a motivated team that encourages and supports your success. You’ll have the resources needed to do your job in a diverse and supportive environment.

What we offer

• Pension – up to 6%
• Employee Assistance Programme
• Opportunity to contribute to innovation in the Immigration sector
• A company passionate about diversity and inclusion
• A benefits portal offering discounts at major retail, leisure, and hospitality brands