Field Operations Manager

Kelda Group Limited 0000411940 - Kelda Group Limited; Hull and East Yorkshire; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading water services company in Hull and East Yorkshire is seeking a Field Operations Manager on a fixed-term contract to drive operational performance and enhance service delivery. The ideal candidate will possess strong leadership and industry experience to manage water networks effectively. This role offers a competitive salary, benefits, and the opportunity to lead a committed team dedicated to providing excellent customer service. Closing date for applications is October 9, 2025.

Benefits

Competitive salary

Car Allowance

Annual incentive related bonus

Private health care

Attractive pension scheme

Life assurance cover

25 days annual leave

Retail savings scheme

Online GP service

Gym membership discounts

Qualifications

• Experience in the water industry or utilities sector is preferred.
• Ability to deliver operational excellence and regulatory compliance.
• Leadership skills to drive performance through people management.

Responsibilities

• Drive business performance and ensure safe delivery of services.
• Work with management to achieve performance targets.
• Cultivate a customer-focused service environment.

Skills

Understanding of Water Networks and managing our above and below ground assets

Recognizable skillset preferred in the water industry

Excellent operational and people leader

Motivated by providing unrivalled customer service

Ability to deliver successful change

Strong networking and influencing skills

Ability to understand data and formulate effective strategies

Job description

Field Operations Manager - Fixed Term Contract until November 2026

Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:

Benefits

• We offer a competitive salary, depending on experience
• Car Allowance
• Annual incentive related bonus (up to 10% of annual salary)
• Private health care (self only)
• Attractive pension scheme (Currently up to 12% company contribution)
• Life assurance cover of 4 times pensionable salary
• 25 days annual leave plus bank holidays - plus an extra wellness day!
• A great benefits package - choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
• Retail savings scheme
• Online GP service, cycle to work scheme, gym membership discounts and many more!

Note: We convert all strong formatting to bold in this refinement. The original language is preserved as much as possible.

Location

Location: Covering Hull and Wolds area

Work type: Temporary. 37 hours per week, Monday - Friday.

We have an exciting opportunity for a Field Operations Manager to join the Water Service Delivery Team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you?

Overview

What we do:

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it's so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshire's water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region's health, wellbeing, and prosperity.

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. The Water Service delivery team are a key part of how we plan to meet the changing expectations of customers and regulators.

Where you fit in

The Field Operations Manager is a key position which drives business performance and direction through role model leadership to a team of operational and technical colleagues to ensure the safe and efficient delivery of upper quartile Supply Interruptions and Water Quality performance, and sector leading Customer Experience.

Working with the Manager of Field Operations and in conjunction with Asset Management to deliver the strategy and change required to hit performance targets in AMP8. The role will deliver world class asset and operational excellence across YW assets, in pursuit of health and safety excellence; regulatory compliance; operational efficiency and business plan outperformance.

A passionate people manager who demonstrates relentless drive, energy and determination to get the highest out of the team, delivering sustainable outperformance for Yorkshire Water that rigorously helps to achieve our Upper Quartile vision against a demanding competitive industry, whilst delivering business plan outperformance.

Skills & qualifications

• Understanding of Water Networks and managing our above and below ground assets
• Recognisable skillset that is preferred within the water industry, its regulators bodies and/or experience within the utility sector
• Excellent operational and people leader, balanced with the analytical and creative abilities necessary for innovation. Knowledge and experience of best practice and constantly looking for new ways of working and improving
• Exemplify and bring to life our core values of outstanding safety management
• Strongly motivated by the provision of unrivalled customer service
• Ability and track record of delivering successful change in a sustainable manner
• Strong networking and influencing skills
• Ability to understand data and formulate effective strategies for teams

You will also benefit from having

• Good understanding of Water operational structures and processes
• Understanding of the regulatory requirements and measures for WASCs
• Understanding of the Water Act and the Competition Act

Although we operate 24 hours a day, 365 days a year, it's important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn't always easy!

Next steps

Recruitment Process

Closing Date - 9th October 2025

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

All our roles are subject to a medical questionnaire, and further medicals when required.

We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.

If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.